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Count Room Manager - Philadelphia

Posted July 30, 2020

Live! Casino & Hotel Philadelphia
Philadelphia, PA
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About This Job

Description

The Count Room Manager is responsible for assuring the efficient and smooth operation of the gaming devices drop and count room in accordance with gaming regulations and accounting procedures.

Responsibilities

Core Service Standards

  • CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.
  • SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
  • FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
  • FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
  • FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.

Specific Responsibilities and Duties

  • Responsible for efficient overall operation of the count room and staff.
  • Assure that gaming devices, table games and poker drop and count room procedures are followed in compliance with gaming regulations.
  • Completion of financial reports, paper work, and security of information internally.
  • Assure compliance of internal controls for all accounting and cash handling.
  • Monitor and adjust staffing levels to maintain budgeted levels of employment.  Delegate authority and assign responsibilities.
  • Development of staff, to include training, interviews for hires, and performance management to include disciplinary counseling and conducting performance evaluation. Supervises processes and procedures to reduce loss time injuries.
  • Review drop and count room activities with the Director Cage Operations and the Drop and Count Supervisor.
  • Meet with departmental supervisors and managers as necessary.
  • Other duties as assigned.

Requirements

Job Requirements

  • Knowledge of state and local tax laws, banking codes, gaming regulations, and internal controls.
  • Broad variety of tasks and deadlines requires an irregular work schedule.
  • Ability to analyze and interpret departmental needs and results.
  • Ability to solve complex problems.
  • Ability to perform assigned duties under frequent time pressures and in an interruptive environment.

Educational Requirements

  • Three (3) to Five (5) years experience in a casino Count Room with Table Games and Slot / VLT experience required with a minimum of One (1) to Three (3) years Supervisory experience required
  • High School Diploma Required.
  • Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements

  • Ability to push, pull and lift 50 to 100 lbs.

Working Conditions

  • 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 2000 employees
  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  • You will work in an environment where smoking is allowed.

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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About this Employer

Live! Casino & Hotel Philadelphia

900 Packer Avenue
Philadelphia, PA 19148

WHO WE ARE:

The Cordish Companies is widely recognized as the preeminent international developer of large-scale, urban revitalization projects and entertainment districts, often branded as "Live!" districts. With more than a century of operations, Cordish has also become a leading developer and operator of gaming and hospitality projects, and a market leader in pioneering a new standard in sports-anchored mixed-use developments.

Recently, The Cordish Companies has extended its Live! brand into hospitality with the launch of Live! Hotels. The first Live! Hotel, located in Maryland, opened in 2018 as an expansion of the Live! Casino Maryland and was recently award the AAA Four-Diamond rating.  We are excited to announce the opening of the second property slated to open in late 2020 as part of Live! Casino & Hotel Philadelphia.  The Live! Hotel is part of the transformation of the Philadelphia Stadium District into an integrated sports, entertainment and casino resort destination.  The opening of the Live! Casino & Hotel will transform the Philadelphia Stadium District into the only place in the country to experience big league action from four major professional sports teams, best in class dining and entertainment, and world-class gaming and hotel accommodations.

Why people like to work here

Are you ambitious and outgoing? Do you thoroughly enjoy people and are not afraid to smile? Does doing a good job and getting fairly compensated for it excite you? Then you just may be the person we are looking for to work at the new and exciting Live! Casino & Hotel Philadelphia. 

We are looking for talented, energetic individuals to work in what promises to be the most exciting gaming and entertainment experience in the region. 

Live! Casino & Hotel is an equal employment opportunity employer. Live! Casino & Hotel Philadelphia will recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, national origin or ancestry, sex, age, marital status, sexual orientation, genetic information, disability, veteran status, or any other legally protected status under local, state, or federal law.