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Operations Manager

Posted June 30, 2020

Residence Inn Williamsburg
Williamsburg, VA
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About This Job

Opportunity:  Operations Manager

Manage operations including but not limited to: complimentary breakfast service, housekeeping, and front office in accordance with established guest service and sustainability standards.

Potential Career Path

Assistant General Manager - General Manager

Essential Job Functions

  • Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Ensure quality standards of complimentary food service stations are maintained. 
  • Assist Front Desk Manager & Front Office Supervisor in creating Front Office Schedule.
  • Manage labor and food cost expenses to fit within budgets and/or updated forecasts.
  • Position will work shifts covering front desk and cleaning rooms as needed.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Work as Manager on Duty, when necessary.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • High school diploma or equivalent.
  • 1 to 2 years of related experience.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About this Employer

Residence Inn Williamsburg

1648 Richmond Road
Williamsburg, VA 23185

(757) 941-2000

108 Room Extended Stay

www.marriott.com

Our Hotel

Located minutes from the College of William and Mary, Colonial Williamsburg and Water Country USA. We are also conveniently situated near many military bases including Cheatham Annex, Camp Peary and Fort Eustis. After a busy day in Williamsburg, Virginia, guests can retire to their studio, one- or two-bedroom suite with ample space for sleeping, relaxing and working. Our suites come equipped with large kitchens boasting full-size appliances. Guests can rise and shine in the morning with our complimentary breakfast buffet filled with hearty options and healthy alternatives. In the evening, we invite guests to join us at The Residence Mix™ for free drinks and appetizers every Monday through Wednesday, then have a workout in our fitness center or our refreshing outdoor pool.