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Guest Service Agent Night Auditor

Posted August 8, 2020

The Westin San Francisco Airport
Millbrae, CA
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Understands the key points to communicate for a Graduate Arrival experience
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

The Westin San Francisco Airport

1 Old Bayshore Highway
Millbrae, CA 94030

(650) 692-3500

397 Room Hotel

www.marriott.com

Our Hotel

Five minutes from San Francisco International Airport and 20 minutes from downtown San Francisco, The Westin San Francisco Airport offers business travelers easy access to the city and Silicon Valley via major freeways and public transport.Designed with your unique needs in mind, the hotel features more than 20,000 square feet of meeting space and an airport shuttle. An indoor pool, WestinWORKOUT® Fitness Studio, and access to bayfront jogging trails make it easy to stay fit on the road.Each of our 397 soundproof guest rooms and suites is an oasis of quiet comfort. Stay productive with a work desk and High Speed Internet Access, or rejuvenate your body and brain with an amazing night's sleep in the Heavenly® Bed.