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Banquet Captain

Posted July 30, 2020

The Craftsman Wood Grille & Tap House
Fayetteville, NY
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About This Job

The Banquet Captain is responsible for providing assistance to the Banquet Manager in coordinating, supervising, training and directing all banquet personnel to ensure the success of all banquet events while maintaining high standards of service. The Banquet Captain is required to adhere to the mission and values of Widewaters Hotels, LLC.

What you will be doing

The Banquet Captain is focused and responsible for the following:

  • Coordinate with the Event Operations staff to ensure proper set-up of tables and chairs.  Ensure that linens, china, silverware, glassware and other service requirements are completed in a timely fashion before the dining room opens.
  • Review menu and special food arrangements before each function with the Banquet Chef.
  • Conduct roll call before each function and explain both menu and service to all service personnel (pre-meal briefing).
  • Distribute task assignments among banquet service personnel and be responsible for completing side work assignments and schedule.
  • Conduct checks on all room sets prior to each event, and meet with Banquet Chef to confirm quantities of food items and timing of food leaving the kitchen.
  • Inform staff of specific needs for buffets and receptions and monitor staffing levels for upcoming events.
  • Assist in conducting training of banquet staff in proper set-up, serving, and clean-up procedures
  • Assist in scheduling of banquet staff members.
  • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
  • Handles guest problems and complaints as needed and professionally.

Requirements

  • High School Degree or Equivalent. 
  • Minimum of 1-2 years experience in a supervisory food and beverage role.Knowledge of proper cleaning techniques, requirements, and use of equipment in the Banquet Facilities
  • Ability to train staff on customer service, and systems.
  • Ability to communicate satisfactorily with guests, management, and co-workers
  • Must possess a thorough knowledge of the hospitality industry and have sound administrative skills.
  • CPR certified preferred
  • Food Handling Certification
  • Alcohol Awareness Training Program (or ability to obtain within 30 days of employment)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

View All Current Opportunities at Widewaters   At A Glance

Experience Craftsman Wood Grille & Tap House, our on-site restaurant featuring the contemporary American cuisine of Chef Steve Batur. Choose from a creative selection of appetizers and salads, plus exceptional entrées made from the highest quality meats and local produce. Sample our award-winning wine list while relaxing on our outdoor patio.

Hours of Operations:

  • Sunday: 10 am to 10 pm
  • Monday through Thursday: 11 am to 12 am
  • Friday & Saturday: 11 am to 1 am
  • Sunday: 10am - 3pm (Brunch)
Widewaters Hotels' Mission & Values

Widewaters Hotels is an award winning, innovative hospitality management leader, built on proven pillars of success. We are passionate about delivering exceptional returns for our owners and partners, creating the ultimate guest experience and providing rewarding opportunities for our associates.

Widewaters' Hotels Values: Our values guide the way we work with and for our guests, owners & associates. Through Passion, Energy, Attitude & Work Ethic we have created a vibrant company culture and a compass for our actions.

EEOC

We appreciate your interest in Widewaters Hotels, LLC. Widewaters Hotels, LLC offers equal opportunities to all persons without regard to race, color religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics or genetic information, or any other status protected by law.

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About this Employer

The Craftsman Wood Grille & Tap House

7300 East Genesee Street
Fayetteville, NY 13066

(315) 637-8000

About Us

Experience Craftsman Wood Grille, our on-site restaurant featuring the contemporary American cuisine of Chef Steve Batur. Choose from a creative selection of appetizers and salads, plus exceptional entrées made from the highest quality meats and local produce. Sample our award-winning wine list while relaxing on our outdoor patio.

Hours of Operations:

  • Mon-Sat: 11am - 12am midnight
  • Sunday: 9am - 4pm Brunch Menu
  • Sunday: 4pm-10pm Dinner Menu