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Operations Manager

Posted June 30, 2020

Hampton Inn Statesboro
Statesboro, GA
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About This Job

Position Summary:

Responsible for successful daily operations of the Hotel Front Desk, Food and Beverage, and Housekeeping, ensuring each team member meets or exceeds guest service expectations and ensure team members work well together. This position will serve as a Manager on Duty in the absence of the GM.

 

Essential Functions:

 

  •  Supervises Front Desk and Housekeeping: hiring, training and development, performance evaluations, and assist with terminations.
  • Maintains Quality Assurance and Guest Service Survey scores 
  • Assists General Manager in the development of the hotel's annual budget. Monitors performance against plan.
  • Maintains cost control systems for staffing, food and beverage inventory.
  • Contributes to the profitability and guest satisfaction perception of all hotel departments.
  • Enforces Hotel and BPR Properties policies and procedures.
  • Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
  •  Works with Sales Department and Revenue Management to maximize revenue, attends weekly sales meeting, attends bi-weekly Revenue Management conference call, attends monthly credit meeting. Schedules staff according to labor standards and forecasted occupancy.
  • Prepares daily assignment sheets for all Servers, Kitchen and Front Office associates.
  • Ensures proper set up, service, breakdown and cleaning of meeting room in accordance with meeting room contracts.
  • Increases level of guest satisfaction by delivery of an improved product through associate development, job engineering and quality image.
  • Maintains productivity and labor cost goals.
  • Orders and receives supplies so as to maintain adequate inventory levels of all dry goods, perishable, beer, wine, spirits and supplies.
  • Conducts monthly department meetings.
  • Attends weekly staff meetings.
  • Acts as Manager on Duty as required.
  • Completes projects as determined by General Manager.
  • Other duties as assigned, of which the associate is capable of performing.

Requirements:

  • High school diploma or GED;  2 years experience in the guest services, front desk, housekeeping, or related professional area
  • Hospitality experience preferred
  • Ability to work without supervision, to organize and track multiple projects with large amount of detail necessary
  • Ability to speak, read, write and understand the English language
  • Ability to read and write to facilitate the communication process 
  • Possess good communication skills, both verbal and written
  • Ability to access and accurately input information using a moderately complex computer system
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
  • Ability to effectively deal with associates requests and complaints.
  • Ability to meet deadlines and work well in pressure situations
  • Commitment to exceptional guest service
  • Great positive attitude
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About this Employer

Hampton Inn Statesboro

350 Brampton Avenue
Statesboro, GA 30458

(912) 489-8989

90 Room Hotel

hamptoninn3.hilton.com

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Home of the Georgia Southern Eagles

Enjoy the ideal location of the Hampton Inn Statesboro hotel, just minutes from Georgia Southern University and within walking distance of several restaurants. Our Statesboro, GA hotel offers easy access to the East Georgia Regional Medical Center, Ogeechee Technical College, Wal-Mart Distribution Center and the Great Dane Trailers. Discover the beauty of the GSU Botanical Gardens and explore historic downtown Statesboro with its charming antique shops and cafés. Take the family for an exhilarating day out to Splash in the Boro, or step into the past with a visit to the GSU Museum – home to a 78-million-year-old mosasaur dinosaur.

Settle in to a warm and inviting guest room offering an array of thoughtful amenities including free high-speed internet access, a handy lap desk and LCD TV. It's easy to stay recharged in your room with the microwave and mini-fridge facilities. Enjoy a great night's sleep in a clean and fresh Hampton bed®.

Start your day right with Hampton’s free hot breakfast. If you’re in a hurry, simply grab one of our free Hampton’s On the Run® Breakfast Bags, available Monday through Friday, for a quick, healthy meal to go.

Host your Statesboro, GA event in our hotel’s 750 sq. ft. meeting room and catch up with work in the 24-hour business center. Make some time for yourself with a relaxing dip in the outdoor pool or an invigorating workout in the fitness center.