Primary Objective of Night Audit Position

To cover the front desk during the overnight shift, assisting guests as needed and ensuring all revenue is posted to the correct departments and to balance all revenue departments on a daily basis, and complete all necessary reports.

Responsibilities 

• Act as a Guest Service representative and manager on duty during the night time hours.
• Act as PBX operator during the audit shift.

• Greet, register, and assign rooms to guests.  Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.

• Perform all audit procedures as set forth by the Hotel and company, on a daily basis.
• Verify the status of all wake-up call requests and ensure they are properly handled.
• Balance all cash receipts and work performed during the audit shift.  Make deposits of cash.
• Prepare the front office for the 'A' shift and reset day's business.
• Attend and actively participate in all front office meetings..
• Reports any suspicious people or activities to security immediately
• Owns a problem when confronted with one

• Handles difficult situations effectively

Other duties may be assigned as needed

Physical Demands & Work Environment

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell.  The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl, as well as frequently lifting and/or moving up to 50 pounds.

The employee must also be able to go up and down a flight of stairs while carrying 25 pounds.The employee is sometimes exposed to outside weather conditions and the noise level in the work environment is usually moderate.