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Front Office Supervisor

Posted August 8, 2020

Homewood Suites by Hilton San Bernardino
San Bernardino, CA
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Monitors daily status of rooms, rates, discount rates and packages
  • Maintains current list of available rooms for walk situations
  • Coordinates blocking of rooms for groups
  • Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations
  • Communicates hotel's unique design elements for effective storytelling
  • Reviews guest satisfaction results and property audits to identify areas of improvement
  • Drives Front Desk Upsell Program to assist in maximizing hotel revenue
  • Solicits employee feedback and utilizes an "open door" policy
  • Ensures staff communicates effectively with other hotel departments
  • Maintains productive relationship with Valet Parking provider
  • Ensures prompt and courteous service to guests
  • Pre-registers guests according to standards
  • Monitors/maintains employee schedule
  • Monitors and ensures VIP arrivals are executed to highest standard
  • Keeps track of rooms to ensure accurate status and readiness for check-in
  • Interacts positively and professionally with guests to resolve issues
  • Other duties as assigned.

EDUCATION AND EXPERIENCE

  • Front Desk operations experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Knowledge of hotel Front Desk operations
  • Basic math skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

Homewood Suites by Hilton San Bernardino

885 East Hospitality Lane
San Bernardino, CA 92408

(909) 799-6500

108 Room Extended Stay

www.hilton.com

At A Glance

Find us just off I-10, five miles from central San Bernardino and San Bernardino International Airport. We’re 50 minutes from skiing at the San Bernardino Mountains. For a bite, explore Hospitality Lane’s string of restaurants on the doorstep, or try your in-suite kitchen. Join us for complimentary evening socials, Monday – Thursday. WiFi and breakfast are on us.

Free hot breakfast is a delicious start to your day, every day. There's always something new, from hot meals to grab-and-go snacks.