JOB DUTIES AND RESPONSIBILITIES

• Monitors daily status of rooms, rates, discount rates and packages
• Maintains current list of available rooms for walk situations
• Coordinates blocking of rooms for groups
• Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations
• Communicates hotel's unique design elements for effective storytelling
• Reviews guest satisfaction results and property audits to identify areas of improvement
• Drives Front Desk Upsell Program to assist in maximizing hotel revenue
• Solicits employee feedback and utilizes an "open door" policy
• Ensures staff communicates effectively with other hotel departments
• Maintains productive relationship with Valet Parking provider
• Ensures prompt and courteous service to guests
• Pre-registers guests according to standards
• Monitors/maintains employee schedule
• Monitors and ensures VIP arrivals are executed to highest standard
• Keeps track of rooms to ensure accurate status and readiness for check-in
• Interacts positively and professionally with guests to resolve issues
• Other duties as assigned.

EDUCATION AND EXPERIENCE

• Front Desk operations experience
• High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of hotel Front Desk operations
• Basic math skills
• Ability to communicate effectively verbally and in writing
• Ability to exceed expectations of guests and team members
• Excellent time management skills