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Front Office Supervisor

Posted August 2, 2020

Miyako Hybrid Hotel
Torrance, CA
Miyako Hybrid Hotel is looking for a qualified and driven Front Office Supervisor

About This Job


We train employees to perform their jobs meticulously, and create an environment where they can flourish. If you are ready to deliver exceptional service, then Miyako Hybrid Hotel is ready for you.

As a Front Office Supervisor, you will

  • Welcome guests in a friendly, prompt and professional manner
  • Meet regularly with Front Desk Manager to discuss department status and assigned work
  • Research guest inquiries and escalated guest service issues to resolve promptly
  • Prompt, friendly response to guest requests or concerns with follow-up to ensure satisfaction
  • Complete Manager on Duty checklists and other duties
  • Check guests in, issue room keys, provide information on hotel services and room location
  • Answer phones in a prompt and courteous manner
  • Answer, record and process all guest calls, messages, requests, questions or concerns
  • Record guest preferences in the system
  • Check guests out, including resolving any late or disputed charges
  • Accurately process all cash and credit card transactions using established procedures
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
  • Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner
  • Ensures that new team members receive training in appropriate standards and in hotel procedures
  • Ensure the safety and well being of our guests and co-workers by having a working knowledge of crisis and emergency procedures

The ideal candidate for this position

  • Must have 2+ years’ experience as a Hotel Front Office supervisor.
  • Bilingual in Japanese at the business level preferred but not required
  • Completely flexible schedule 
  • Strong leadership skills
  • Ability to resolve conflict
  • Well organized and excellent attention to detail
  • Excellent communication skills, both written and verbal 
  • Knowledge of Word, Excel, Outlook, Opera


  • Medical
  • Dental
  • 401K
  • 10 Paid Holidays
  • Sick/Vacation pay

About this Employer

Miyako Hybrid Hotel

21381 South Western Avenue
Torrance, CA 90501

(310) 212-5111

208 Room Hotel

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Torrance, California Japanese Hotel Lodging

Welcome to the Miyako Hybrid Hotel, an award-winning upscale Japanese style boutique hotel situated off the I-405, just minutes away from top beaches, attractions, shops and business centers in Torrance, California. Our eco-friendly hotel offers modern accommodations, business-class amenities and deluxe hotel features in a modern, welcoming Japanese inspired atmosphere. Our spacious and inviting guestrooms and suites were designed for relaxation and comfort, with a full menu of amenities available for our guests' enjoyment. Relax and unwind after a day of work or play at the Miyako Hybrid Hotel, where you'll experience unmatched service, a green hotel environment, and a superior hotel experience in Torrance, California (voted 10th Safest City in the U.S).

Green Hotel in Los Angeles County

At the Miyako Hybrid Hotel, our mission is to create a luxurious hotel experience that is easy on the environment. Our hotel was built with a green purpose and incorporates an eco-conscious philosophy into everything we do. From sustainable building materials and solar power to energy efficient lighting and water saving fixtures, the Miyako Hybrid Hotel is on the cutting edge of luxury hotel lodging with a green ethos.

Location, Location

Situated in charming Torrance, California, near downtown Los Angeles, Long Beach and other LA area cities, the Miyako Hybrid Hotel is a modern, eco-friendly hotel offering luxurious boutique hotel accommodations for vacation and business travelers looking for a superior hotel experience in Torrance. Torrance has been named within the top ten safest mid-sized cities in America! Be sure to check out information about all the things to do in our great city.

With well-appointed guestrooms and suites, deluxe in-room amenities and full menu of hotel features with upscale on-site dining, a rejuvenating day spa, meeting and banquet facilities, and a central location near local airports, attractions and activities, the Miyako Hybrid Hotel offers every guest the elegance and hospitality of Japanese culture combined with 21st century amenities and a refreshingly green environment.