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Front Desk Clerk (Full-Time)

Posted September 26, 2020

SpringHill Suites by Marriott Asheville
Asheville, NC
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About This Job

Overview

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities
  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel preferred.
  • Basic computer skills required.
  • Open shift availability weekdays and weekends.
EEO/AA Employer DisclosureCrestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
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About this Employer

SpringHill Suites by Marriott Asheville

Two Buckstone Place
Asheville, NC 28805

(828) 253-4666

88 Room All Suite

www.marriott.com

Our Hotel

If you are looking for Asheville hotels near the Biltmore Estate, downtown Asheville and the Blue Ridge Parkway, check out the modern style of the SpringHill Suites Asheville- just minutes from it all! With incredible mountain views and nearby attractions like Chimney Rock Park, the Thomas Wolfe Auditorium, Nantahala Outdoor Center and the North Carolina Arboretum, you will surely enjoy your stay at our all suite SpringHill Suites by Marriott Asheville. Our hotel features rooms that are 25% larger than comparably priced hotel rooms, all while providing the amenities to fit your lifestyle. Enjoy free high-speed WiFi, spacious work stations and modern furnishings with innovative room layouts. Enjoy our new breakfast with fresh choices for a customized start to your day like eggs, Greek yogurt and oatmeal complete with a toppings bar for a variety of options. Also enjoy our heated indoor pool & spa and a 24-hour fitness center.