Posted July 7, 2020Renaissance Waterford Oklahoma City
The Front Desk Supervisor is a coordinator for guest services, resolver of customer concerns, and champion of making our guests have memorable experiences and connections. Come join our team to be part of this amazing process!
The Front Desk Supervisor is responsible for daily supervision of the Front Desk staff, quality service, guest satisfaction and safety. Supervises check-ins, check-outs, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Supervises the processing of guest bills and collection of payments in compliance with cash handling, credit card processing and accounting policies and procedures.
The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Front Desk experience in the Hospitality industry is a plus! Additionally, a positive attitude and a desire to work hard is a requirement.
Situated within easy reach of Nichols Hills and downtown Oklahoma City, our boutique hotel surrounds visitors with dynamic destinations including Oklahoma City Zoo, Penn Square Mall and Cox Convention Center. Following an active day of work or play, guests can feast on mouthwatering fare paired with their favorite wine or cocktail at Ember Modern American Tavern, our on-site restaurant open for breakfast, lunch and dinner. We also feature a 24-hour fitness center, racquetball court and outdoor pool, perfect for unwinding while swimming laps under the stars. When it's time to call it a night, guests can retire to our richly appointed accommodations featuring attentive room service, plush robes and mini-refrigerators. We are ready to host a conference or social celebration and make it an affair to remember in one of our event venues designed to excite the senses.