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Beverage / Bar Supervisor

Posted August 7, 2020

Maryland Live! Casino
Hanover, MD
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About This Job

Description

The Beverage/ Bar Supervisor is responsible for the successful operation of the bars.  Accountable for directing the work of cocktail, bartending and bar back staff, assuring that guest have a favorable gaming experience.

Responsibilities

Core Values

  • CLEAN – Responsible for ensuring overall cleanliness of the front and back of house. In addition, maintaining a clean and crisp uniform and clothing at all times.
  • SAFE – Provide a safe and comfortable work and dining/gaming environment for team members and guest.  In addition, maintaining a hazard free work area.
  • FAST - Responsible for implementing systems to ensure established service time goals are met consistently in the Deli dining outing. In addition, maintaining efficiency and accuracy.
  • FRIENDLY – Consistently demonstrate a friendly, welcoming and polite demeanor in interactions with both external and internal guests, as well as the team you lead. Always anticipating and paying attention to guest’s needs and concerns using empathy and demonstrating HEART steps when necessary.  Hear, Empathize, Apologize, Resolve and Thank
  • FUN – Work passionately as a team to create a fun environment to work in.  Maintaining an upbeat and positive atmosphere for internal and external guests

Specific Duties and Responsibilities

  • Assists with the development and managing of the budget for the beverage department.
  • Supervises programs and processes to reduce and control loss time injuries.
  • Schedules staffing levels to maintain budgeted levels employment and at the level to ensure a positive gaming experience by the guests of Maryland Live Casino.
  • Development of staff, to include training, interviewing for new hires, performance management, to include disciplinary counseling and conducting performance evaluations.
  • Assist with coordination and supervision of department financial data.
  • Reviews beverage activities and promotions with Beverage Manager.
  • Monitor and adjust performance to local competition.
  • Meet with departmental directors and managers as necessary.
  • Other duties as assigned.
  • You will work in an environment where smoking is allowed.
  • You will be exposed to alcohol, smoke, bright lights, and noise.
  • You will need to walk up and down stairs to the Casino floor.
  • You will work in 24/7 high energy casinos with over 300,000 square feet of gaming, hotel and entertainment space.

Requirements

Education, Training and Experience

  • Two to five years of experience with bar operations, supervising and processes.  
  • A 2-year degree in related fields or equivalent work experience.
  • Must be able to obtain and maintain a valid gaming license as determined by the Maryland State Lottery and Gaming Commission for the position and Alcohol Beverage Control card and any applicable health certifications.
  • You will work in an environment where smoking is allowed

Mental and Physical Requirements

  • Ability to analyze and interpret departmental needs and results.
  • Ability to solve complex problems.
  • Ability to perform assigned duties under frequent time pressures.
  • Knowledge of gaming and alcohol beverage control laws and regulations.
  • Broad variety of tasks and deadlines requires an irregular work schedule.
  • Ability to perform assigned duties in an interruptive environment.
  • Knowledge of Alcohol Beverage Control laws for local area. Knowledge of Health Department, applicable OSHA Regulations, and Gaming Regulations.
  • Ability to work long hours.
  • Ability to stand for long periods of times without sitting or leaning.
  • Ability to handle multi-tasking heavy work-exerting up to 50 pounds of force occasionally, and up to 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Ability to climb, bend, stretch, twist or reach with your body and arms, work under variable temperatures and noise levels.
  • Ability to work long hours.
  • Ability to stand for long periods of times without sitting or leaning.
  • Ability to handle multi-tasking heavy work-exerting up to 50 pounds of force occasionally, and up to 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Ability to climb, bend, stretch, twist or reach with your body and arms, work under variable temperatures and noise levels.

Additional Information

Applicants must already be authorized to work in the US and must be able to obtain and maintain a casino license in the state of Maryland.

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About this Employer

Maryland Live! Casino

7002 Arundel Mills Circle
Hanover, MD 21076

(443) 842-7000

310 Room Hotel

www.livecasinohotel.com

Live! Hotels is a national luxury hotel owner and operator.  The flagship Live! Hotel is located at Live! Casino in Anne Arundel, Maryland, and is part of one of the largest and most successful gaming, retail and entertainment destinations in the country.  This AAA Four-Diamond property consists of 258 luxury rooms, 50 suites, 2 Penthouses, a full-service Spa, state of the art Fitness Center and a 4,000 person capacity live performance/ events venue.  The hotel is integrated with multiple award-winning food and beverage options and the 280,000 square foot gaming floor. 

The second Live! Hotel will open in late 2020 at the new Live! Casino in the Stadium District in Philadelphia.  

Live! Hotels are developed by an affiliate of The Cordish Companies (“Cordish”), which is widely recognized as the preeminent national developer of large-scale mixed-use projects and entertainment districts. With more than a century of operations, Cordish has also become a leading developer and operator of gaming and hospitality projects, and a market leader in pioneering a new standard in sports-anchored mixed-use developments.

In 2018, Cordish further extended its hospitality operations through a partnership with the world-renown Loews Hotel to create a new Live! by Loews chain of upscale hotels.  The first hotel in this joint venture recently opened in Cordish’s Texas Live! project in Arlington, Texas.  The second Live! by Loews will be open in 2020 in St. Louis, Missouri, at Ballpark Village.