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Bartender - Service Bar

Posted August 7, 2020

Maryland Live! Casino
Hanover, MD
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About This Job

Description

The Bartender is responsible and accountable for all aspects of alcoholic and non-alcoholic beverages sales and service at bar outlets throughout the casino. Ensure consistent quality of products. Prepares and serves beverages with a sense of quality and a flare unparalleled in the local market to enhance the experience of the guest during their visit with Live! Casino and Hotel. 

Responsibilities

Core Service Standards

  • CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.
  • SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
  • FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
  • FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
  • FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.

Specific Responsibilities and Duties

  • Responsible for setting up bars
  • Responsible for handling all cash transactions.
  • Responsible for all opening and closing inventories of all stock.
  • Responsible to take orders from guests and servers and serving the orders accurately and in a timely manner.
  • Keep area in a clean and orderly manner.
  • Monitor supply levels and assess stocking needs.
  • Direct and observe bar back staff
  • Responsible to have knowledge of guests limitations and company policy and procedure regarding limitations.
  • Ensure guests receive a favorable gaming experience.
  • Consistently maintain appearance standards, as established.
  • Knowledge of alcoholic beverages, liquors, wines, beers and ales; portray an “ask me” image with knowledge.
  • Knowledge of all bar equipment, Easy Bar System, ABC laws and regulations and gaming laws; knowledge of bar operations
  • Knowledge of sanitation and health department regulations for safe handling of alcohol.
  • Other duties as assigned

Requirements

Job Requirements

  • Ability to “upsell” and recommend products to guests.
  • Ability to perform, addition, subtraction, multiplication and division.
  • Ability to speak, read, write and understand basic instructions in English.
  • Ability to make change from sales; reconcile and balance sales at the conclusion of the shift.
  • Demonstrate ability to entertain bar guests within socially-appropriate standards.
  • Able to effectively handle situations that may arise due to intoxication.
  • Ability to communicate with all departments and other team members

Educational Requirement

  • A high school diploma or GED equivalent is preferred. Completion of professional bartending training desired.  Mixology training a plus.
  • Minimum of six (6) months to one (1) year experience as a bartender in a high volume operation.
  • Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements

  • Ability to stand and walk for the duration of shift
  • Ability to perform assigned job duties in an interruptive environment under frequent time pressures
  • Ability to handle multi-tasking heavy work-exerting up to 50 pounds of force occasionally, and up to 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
  • Ability to climb, bend, stretch, twist or reach with your body and arms, work under variable temperatures and noise levels
  • Ability to regularly utilize sufficient vision or other powers of observation to review documents and computer screens and organize documents and materials.

Working Conditions

  • 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees
  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  • You will work in an environment where smoking is allowed.
  • Due to the casino environment, frequent exposure to “adult” language.

Additional Information

Applicants must already be authorized to work in the US and must be able to obtain and maintain a casino license in the state of Maryland.

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About this Employer

Maryland Live! Casino

7002 Arundel Mills Circle
Hanover, MD 21076

(443) 842-7000

310 Room Hotel

www.livecasinohotel.com

Live! Hotels is a national luxury hotel owner and operator.  The flagship Live! Hotel is located at Live! Casino in Anne Arundel, Maryland, and is part of one of the largest and most successful gaming, retail and entertainment destinations in the country.  This AAA Four-Diamond property consists of 258 luxury rooms, 50 suites, 2 Penthouses, a full-service Spa, state of the art Fitness Center and a 4,000 person capacity live performance/ events venue.  The hotel is integrated with multiple award-winning food and beverage options and the 280,000 square foot gaming floor. 

The second Live! Hotel will open in late 2020 at the new Live! Casino in the Stadium District in Philadelphia.  

Live! Hotels are developed by an affiliate of The Cordish Companies (“Cordish”), which is widely recognized as the preeminent national developer of large-scale mixed-use projects and entertainment districts. With more than a century of operations, Cordish has also become a leading developer and operator of gaming and hospitality projects, and a market leader in pioneering a new standard in sports-anchored mixed-use developments.

In 2018, Cordish further extended its hospitality operations through a partnership with the world-renown Loews Hotel to create a new Live! by Loews chain of upscale hotels.  The first hotel in this joint venture recently opened in Cordish’s Texas Live! project in Arlington, Texas.  The second Live! by Loews will be open in 2020 in St. Louis, Missouri, at Ballpark Village.