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Table Games Dealer (Casual) On-Call

Posted August 7, 2020

Maryland Live! Casino
Hanover, MD
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About This Job

Description

The Table Games Dealer is responsible for maintaining a clean, safe, fast, friendly, and fun environment for all guests, team members, and company assets.  The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive can-do attitude with an emphasis on the highest level of guest service for both external and internal guests.  This is a CASUAL position.  

Responsibilities

Core Service Standards

  • CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance
  • SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
  • FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
  • FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
  • FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here

Specific Responsibilities and Duties

  • Dealing the game and monitoring the monies of the table at all times.
  • Controlling gaming cards and equipment.
  • Protect company assets by monitoring guests’ movements at table at all times.
  • Analyzing customer play for cheating scams and suspicious variation in play.
  • Excellent customer service.
  • Paying wins/Taking losses.
  • Ensure the safety and security of guests and employees.
  • Other duties as assigned.
  • You will work in an environment where smoking is allowed.
  • You will be exposed to alcohol, smoke, bright lights, and noise.
  • You will need to walk up and down stairs to the Casino floor.
  • You will work in 24/7 high energy casinos with over 300,000 square feet of gaming, hotel and entertainment space.

Requirements

Educational Requirements

  • A high school diploma or GED equivalent
  • At least one (1) year experience as a casino dealer or certification from an accredited dealer school.
  • Experience dealing at least two (2) of the following games: Black Jack, Craps or Roulette and working knowledge of novelty games.
  • Must be able to comply with all state gaming regulations, which may include obtaining a license.

Job Requirements

  • Ability to speak English clearly, listen, and follow directions.
  • Ability to read, write and understand basic instructions in English.
  • Ability to use chips, cards, and a paddle.
  • Must possess good hand/eye coordination.
  • Knowledgeable of specified games and gaming regulations.
  • Ability to add monies and chips.
  • Knowledge of theft techniques.
  • Excellent customer service and communication skills.
  • Ability to perform assigned duties under frequent time pressure in an interruptive environment.
  • Ability to accurately complete paperwork and forms.
  • Complete, perform and understand basic mathematical functions.
  • Knowledge of company policy and procedures, IRS Bank Secrecy Act and internal controls.
  • Complete knowledge of all facilities available to guests on property.
  • Always maintain a pleasant, friendly, and welcoming attitude with use of facial expressions and knowledge of all special events and promotional activities.

Physical Requirements

  • Casino is over 300,000 square feet and requires ability and energy to move about it with a true sense of urgency.
  • Ability to Stand 75%.
  • Ability to Walk 10%.
  • Ability to Bend 15% (from waist).
  • Ability to make repetitive hand motions.
  • Use of going up and down 31 stairs multiple times per day and elevators.

Working Conditions

  • 24/7 high energy casino with over 300,000 sq. ft. of gaming and entertainment space and approximately 3000 employees.
  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  • You will work in an environment where smoking is allowed.

Additional Information

Applicants must already be authorized to work in the US and must be able to obtain and maintain a casino license in the state of Maryland.

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About this Employer

Maryland Live! Casino

7002 Arundel Mills Circle
Hanover, MD 21076

(443) 842-7000

310 Room Hotel

www.livecasinohotel.com

Live! Hotels is a national luxury hotel owner and operator.  The flagship Live! Hotel is located at Live! Casino in Anne Arundel, Maryland, and is part of one of the largest and most successful gaming, retail and entertainment destinations in the country.  This AAA Four-Diamond property consists of 258 luxury rooms, 50 suites, 2 Penthouses, a full-service Spa, state of the art Fitness Center and a 4,000 person capacity live performance/ events venue.  The hotel is integrated with multiple award-winning food and beverage options and the 280,000 square foot gaming floor. 

The second Live! Hotel will open in late 2020 at the new Live! Casino in the Stadium District in Philadelphia.  

Live! Hotels are developed by an affiliate of The Cordish Companies (“Cordish”), which is widely recognized as the preeminent national developer of large-scale mixed-use projects and entertainment districts. With more than a century of operations, Cordish has also become a leading developer and operator of gaming and hospitality projects, and a market leader in pioneering a new standard in sports-anchored mixed-use developments.

In 2018, Cordish further extended its hospitality operations through a partnership with the world-renown Loews Hotel to create a new Live! by Loews chain of upscale hotels.  The first hotel in this joint venture recently opened in Cordish’s Texas Live! project in Arlington, Texas.  The second Live! by Loews will be open in 2020 in St. Louis, Missouri, at Ballpark Village.