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Poker Room Attendant

Posted August 7, 2020

Maryland Live! Casino
Hanover, MD
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About This Job

Description

When working as a Live! Poker Room Attendant, you will help manage the traffic flow in and out of the poker games. Register players into the computerized seating program.  Announce players’ names and tables when seats become available.  Assist with tournaments, promotions, and other related duties assigned. Assist with food orders and complete delivery of orders correctly to the guests.  Handle and assist guests with safety deposit boxes upon request. Support and promotes superior guest service by providing exemplary customer service and guest satisfaction.

Responsibilities

Core Service Standards

  • CLEAN – We work together as a team to make our property shine and look impeccable, individually we look neat, clean and crisp, taking personal pride in our appearance.
  • SAFE – We make every effort to make our guests feel safe and comfortable at all times, creating a worry-free, carefree, experience.
  • FAST – We move fast with efficiency and accuracy, anticipating guest needs, so they don’t wait or want for anything.
  • FRIENDLY – We greet guest with friendly welcomes, maintain eye contact and smile, use our HEART to ease their concerns, and say thank you upon departure.
  • FUN- We work passionately as a team, creating a fun experience for everyone who may work or play here.

Responsibilities and Duties

  • Providing exemplary guest service with a professional and welcoming demeanor.
  • Ensuring guests receive a favorable gaming experience by applying the 10/5 Rule, addressing the guests by name, using open palms to direct and use a friendly departing statement.
  • Registering players using the computer poker software.
  • Seating of players while maintaining proper balance of games.
  • Answering telephone inquiries accurately and politely. Taking phone reservations.
  • Assisting Supervisors with the registration of weekly and daily poker tournaments including entry fees, cash receipts, table assignments, and the payout of winners.
  • Assisting Supervisors with comps, promoting and making Live! Rewards cards for guests, and promotions upon request.
  • Expediting food orders and complete delivery of orders correctly to guests.
  • Handling and assisting guests with safety deposit boxes upon request.
  • Ensuring the safety and security of internal and external guests by notifying management of any suspicious or unusual activities.
  • Attending training and meetings when required.
  • Living the Live! 5 Standards on a daily basis.
  • Maintaining the cleanliness of the Poker Room.
  • Maintaining an attractive appearance and model an appealing brand image.

Requirements

Educational & Job Requirements

  • A high school diploma or GED equivalent is preferred.
  • Must be able to obtain and maintain a valid gaming license as required by the Maryland State Lottery and Gaming Commission for the position. 

Knowledge, Skills, and Abilities

  • Exemplary guest service.
  • Basic knowledge of poker.
  • Basic computer skills.
  • Excellent verbal and written communication skills.
  • Ability to speak clearly, listen, and follow instructions.
  • Eye hand coordination.
  • Ability to maintain a positive attitude and high level of energy while working under pressure in a fast-paced environment.
  • Ability to multi-task varies and perform assigned job duties in an interruptive environment.
  • Ability to make change from sales. Complete, perform and understand basic mathematical functions in a timely manner.
  • Ability and dexterity to handle chips and currency.
  • Ability to maintain interpersonal working relationships among all personnel.
  • Knowledge of sanitation and health department regulations.
  • Complete knowledge of all facilities, events, and promotions available to guests on property.
  • Knowledge of company policy and procedures, internal controls, and Title 31.
  • You will work in an environment where smoking areas are allowed.

Working Environment and Conditions

  • Must be able to work in a team environment.
  • High volume, high-energy work environment. Exposed to alcohol, smoke, bright lights, and noise.
  • Demonstrate poise in all actions, to include the highest levels of dignity and politeness.
  • Must be able to continuously stand and or continuously walk more than (90%) of shift which may include stairs.
  • Must be able to perform physical activities that requires repetitive lifting, bending and stooping.
  • Due to casino environment, frequent exposure to “adult” language.
  • You will work in an environment where smoking areas are allowed.
  • Ability to work a variety of shifts including evenings, weekends, and holidays.

Additional Information

Applicants must already be authorized to work in the US and must be able to obtain and maintain a casino license in the state of Maryland.

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About this Employer

Maryland Live! Casino

7002 Arundel Mills Circle
Hanover, MD 21076

(443) 842-7000

310 Room Hotel

www.livecasinohotel.com

Live! Hotels is a national luxury hotel owner and operator.  The flagship Live! Hotel is located at Live! Casino in Anne Arundel, Maryland, and is part of one of the largest and most successful gaming, retail and entertainment destinations in the country.  This AAA Four-Diamond property consists of 258 luxury rooms, 50 suites, 2 Penthouses, a full-service Spa, state of the art Fitness Center and a 4,000 person capacity live performance/ events venue.  The hotel is integrated with multiple award-winning food and beverage options and the 280,000 square foot gaming floor. 

The second Live! Hotel will open in late 2020 at the new Live! Casino in the Stadium District in Philadelphia.  

Live! Hotels are developed by an affiliate of The Cordish Companies (“Cordish”), which is widely recognized as the preeminent national developer of large-scale mixed-use projects and entertainment districts. With more than a century of operations, Cordish has also become a leading developer and operator of gaming and hospitality projects, and a market leader in pioneering a new standard in sports-anchored mixed-use developments.

In 2018, Cordish further extended its hospitality operations through a partnership with the world-renown Loews Hotel to create a new Live! by Loews chain of upscale hotels.  The first hotel in this joint venture recently opened in Cordish’s Texas Live! project in Arlington, Texas.  The second Live! by Loews will be open in 2020 in St. Louis, Missouri, at Ballpark Village.