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Slot Tech Supervisor

Posted August 7, 2020

Maryland Live! Casino
Hanover, MD

About This Job


The Slot Technical Supervisor is responsible for assisting with successful operation of the Technical Operations of the Slot Department. Supervise the operational readiness, material conditioning and regulatory compliance of all VLT/Slot machines. Assist with the repair of machines, assemblies and support equipment on a daily basis to ensure maximum performance.

Work with and manage the conversion, replacement, removal and/or adjustment of machines, working close with the OEM technicians and/or a third party contractor as directed by the Maryland Lottery & Gaming Control Agency. Verify and maintain consistency in the compliance of state laws, regulations and company internal policies and procedures with regard to the movement and maintenance of slot machines.


Core Service Standards

  • CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.
  • SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
  • FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
  • FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
  • FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.

Specific Responsibilities and Duties

  • Maintaining required documentation of slot moves, maintenance and repair logs, and purchase orders and requisitions for slot machine parts and supplies.
  • Supervise house technicians as directed by Slot Department and/or coordinates Service Technicians directed by Maryland Lottery & Gaming Control Agency in the performance of their duties as assigned.
  • Responsible for creating/reviewing reports and statistical data for malfunctions or other problems and implementing appropriate maintenance and repair lists.
  • Supervise processes for investigating standard deviation, variance and other performance errors with slot machines
  • Review department’s financial data, operational performance and all other activities with Slot Technical Manager, VP/Director of Slot Operations.
  • Assist and work with the Slot Operations Managers/Supervisors to ensure maximum game availability and customer experience.
  • Other duties as assigned. 


Job Requirements

  • Ability to analyze and interpret department needs and requirements.
  • Ability to read, write simple instructions and regulatory documents.
  • Knowledge of hand tools and electronic testing devices.
  • Ability to solve complex problems.
  • Ability to perform assigned duties in an interruptive office under frequent time pressure.
  • Broad variety of tasks and deadlines requires an irregular work schedule.

Educational Requirements

  • Four (4) year degree in a technical field, or specific work experience to include:
  • Three (3) to eight (8) years of experience in Slot Technical Supervision preferred while electronics and maintenance of technical equipment, video game machines or other industry experience is considered.
  • Experience with slot accounting and player tracking systems preferred.
  • Experience with multiple slot machine manufacturers and models, set up, communications and optioning preferred.
  • Experience with AutoCAD and floor layout optional.
  • Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements

  • Casino is over 300,000 square feet and requires ability and energy to move about it with a true sense of urgency.
  • Standing 15%
  • Walking 45%
  • Sitting 40%
  • Keyboarding 40%
  • Use of going up and down 31 stairs multiple times per day and elevators.

Working Conditions

  • 24/7 high energy casino with over 300,000 sq. ft. of gaming and entertainment space and approximately 3000 employees.
  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  • You will work in an environment where smoking is allowed.

Additional Information

Applicants must already be authorized to work in the US and must be able to obtain and maintain a casino license in the state of Maryland.


About this Employer

Maryland Live! Casino

7002 Arundel Mills Circle
Hanover, MD 21076

(443) 842-7000

310 Room Hotel

Live! Hotels is a national luxury hotel owner and operator.  The flagship Live! Hotel is located at Live! Casino in Anne Arundel, Maryland, and is part of one of the largest and most successful gaming, retail and entertainment destinations in the country.  This AAA Four-Diamond property consists of 258 luxury rooms, 50 suites, 2 Penthouses, a full-service Spa, state of the art Fitness Center and a 4,000 person capacity live performance/ events venue.  The hotel is integrated with multiple award-winning food and beverage options and the 280,000 square foot gaming floor. 

The second Live! Hotel will open in late 2020 at the new Live! Casino in the Stadium District in Philadelphia.  

Live! Hotels are developed by an affiliate of The Cordish Companies (“Cordish”), which is widely recognized as the preeminent national developer of large-scale mixed-use projects and entertainment districts. With more than a century of operations, Cordish has also become a leading developer and operator of gaming and hospitality projects, and a market leader in pioneering a new standard in sports-anchored mixed-use developments.

In 2018, Cordish further extended its hospitality operations through a partnership with the world-renown Loews Hotel to create a new Live! by Loews chain of upscale hotels.  The first hotel in this joint venture recently opened in Cordish’s Texas Live! project in Arlington, Texas.  The second Live! by Loews will be open in 2020 in St. Louis, Missouri, at Ballpark Village.