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General Manager

Posted August 7, 2020

Heritage Hotels and Resorts
Albuquerque, NM
Heritage Hotels & Resorts is Seeking Qualified Candidates for a General Manager - in Santa Fe. Help us preserve and advance New Mexico’s cultural heritage while growing your career in hospitality! Thanks for applying with us.

About This Job

***This position is specifically in Santa Fe*** 

At Heritage Hotels & Resorts Inc, we strive to create an environment where the skills and creativity of our employees can flourish and will be recognized and rewarded.  More importantly, employees at Heritage know that their work in preserving and advancing the state’s cultural heritage will benefit mankind now and in the future.

Position Purpose:  The General Manger will under the direction of the President, maintain the quality and the seamless guest experience at the property. The General Manager is a strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. The General Manager is an essential support to Heritage Hotels & Resorts in creating unforgettable experiences for guests.

Supervisory Responsibilities:  All team members at designated property

Essential Duties and Functions/Responsibilities/Tasks:

  • Work under direction of the President.
  • Maintain positive and professional approach with employees, coworkers, and guests.
  • Establish a revenue strategy that supports the Heritage brand positioning in local market; verifies that demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses.
  • Set goals for performance that coincide with Heritage's plans and vision.
  • Review occupancy and event levels and staff managerial labor accordingly.
  • Drive morale positively as the accountable party to be present and visible to guests and team members.
  • Communicate regularly with property staff regarding job assignments and required time-frame for proper workflow.
  • Assign, train, mentor and direct staff to carry out the exceptional guest experience and foster an environment for employees to be successful in performance, and further feel engaged and valued.
  • Perform interview, hire, disciplinary, and termination actions when necessary for staff.
  • Ensure property compliance with legal, safety, operations, labor, and the Heritage brand product and service standards.
  • Interact with guests and on a frequent basis to obtain feedback of their experiences on property; utilize guest feedback to recognize excellent team member service performance and improve service delivery.
  • Serve as the primary brand advocate/ambassador for Heritage and the property.
  • Maintain active involvement with the local community and build strong relationships with local officials, businesses, and guests.
  • Collaborate with Accounting Department regularly to ensure supplies and equipment are paid for and in the general ledger appropriately.
  • Meet with vendors and contractors to learn about new products and services offered.
  • Oversee / Carry out special projects for property.
  • Other duties as assigned consistent with the functions of this position as needed at any of the properties.


  • Strong knowledge of hospitality software and MS Office required.
  • Excellent verbal and written communication and ability to multitask.
  • Proven leadership experience in a hotel setting, with a passion to provide exemplary guest service.
  • Ability and willingness to work flexible hours including weekends, holidays and late nights.
  • Ability to work on your feet for eight hours or more.
  • Must be able to lift/push/reach for/carry 30+ pounds occasionally.
  • Minimum of 5 year or equivalent combination of education and experience; hotel management or hospitality experience preferred.
  • Bachelor’s Degree or equivalent of education and experience.

About this Employer

Heritage Hotels and Resorts

201 3rd Street NW, Suite 1140
Albuquerque, NM 87102

(505) 836-6700

Management Company

About Us

Heritage Hotels & Resorts, Inc. offers guests an authentic Southwestern experience in New Mexico’s best tourist destinations. Each of our hotels and resorts in New Mexico celebrates the rich, multi-cultural heritage of the Southwestern United States, drawing from our unique blend of Native American, Mexican, Spanish and American Western cultural and historical influences. Through our architecture, interior design, original artwork, landscaping, entertainment, and cuisine, Heritage Hotels & Resorts provides guests with an authentic, cultural experience in Santa Fe, Albuquerque, Taos and Las Cruces.

Many of our New Mexico hotels feature historically significant pieces of art, are pet friendly and offer the best family vacation destinations in the country. We’re extremely proud of our heritage and the way in which our New Mexico resorts and hotels offer lodging options for guests.