HYATT house is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium. The 125 to 200 room, all-suite properties offer comforts of home such as fully equipped kitchens, flat panel HDTVs and free high-speed internet access. The public space features facilities such as a pool, a fitness center and a business center. A full breakfast every morning and an evening social on weekday evenings are complimentary to guests. HYATT house properties are located in urban, airport and suburban locations and can accommodate small corporate meetings and corporate clients seeking to place their employees on extended assignment.
The responsibilities of a General Manager include managing the daily hotel operations to achieve planned goals for operational integrity as measured by revenue, house profit, and RevPAR index while maintaining company standards for guest satisfaction, associate satisfaction, quality assurance, and asset protection. The General Manager will demonstrate leadership and professional image to associates, guests, sales accounts, local community representatives, vendors, and competitors.
The General Manager is directly responsible for the success of the housekeeping, front office and food and beverage departments of the property. A hands-on approach is necessary to effectively manage the quality of customer service and guest suite cleanliness. The General Manager also handles the purchasing and payroll submission for the property. The General Manager will also be involved in the interviewing and hiring of new associates, as well as disciplinary measures.
A Bachelor's Degree in Hotel/Restaurant Management or Business is a plus. Equivalent experience is acceptable. 2-5 years as Assistant General Manager or other hotel management role. A General Manager must have knowledge of a variety of computer software applications in word processing, spreadsheets, and hotel management systems. The General Manager must have effective oral and written communication skills and must be able to work a flexible work schedule as the hours for this management position will vary.