Search 14,055 current hospitality jobs

Front Desk Agent

Posted October 8, 2020

Residence Inn by Marriott Alexandria Old Town South at Carlyle
Alexandria, VA
Apply

About This Job

Efficiently, courteously, and expediently welcome, handle check in, check out, and bid farewell for all hotel guests ensuring their comfort and satisfaction, adhering to the hotel standard required. Efficiently and courteously provide cashiering related service. Efficiently and courteously provide information and maintain excellent relations at all times.

HOTEL VALUES: This description of responsibilities is simply intended to provide basic guidance to outline a minimum standard of performance.

The hotel values a LOU attitude, where an employee is encouraged to Lead, take Ownership, and deal with situations of all kinds with a sense of Urgency. While this document describes the general nature and level of work being performed by people assigned to this job, we encourage and expect our team to go above and beyond the minimum standards at all times to show concern and care for the guest, co-workers and managers. The hotel believes in a culture where team members help each other, and work together in an environment where the most important task is providing exceptional service to guests, at all times.

As a result, this is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of people in this job.

What you will be doing

  • Welcome guest upon arrival and check-in according to established standards and procedures.
  • To handle all keys, mail, telephone, messages, and other items for guests as requested.
  • To provide information and to assist all guests
  • To provide courteous and efficient service and if possible to comply with each and every guest request.
  • To take reservations at the counter when the reservation department is closed.
  • To assign room and prepare keys for all arriving guests and groups.
  • Maintain excellent guest relations with in house guests at all times.
  • Post all charges without delay and update the folios.
  • Balance credit cards, charges, and cash.
  • Project a courteous and hospitable attitude at all times.
  • Be familiar with all room types, and rates in the hotel and upsell.
  • Handle guest complaints promptly.
  • Know guest room security, emergency, and fire procedures.
  • Be familiar with hotel facilities as well as major city attractions and provide guests with information when requested.
  • To keep Personal Grooming at the highest standard.

Education and Experience: 

  • Previous experience in a similar customer service position is required.
  • Position requires a varied work schedule that may include evenings, nights, and weekends.
  • Computer skills.

Benefits

  • Paid time off
  • Health insurance
  • Dental insurance
  • Retirement benefits or accounts
  • Employee discounts
  • Flexible schedules
  • Workplace perks such as food/coffee and flexible work schedules


compensation: 14 -$15, based on experience

Apply

About this Employer

Residence Inn by Marriott Alexandria Old Town South at Carlyle

2345 Mill Road
Alexandria, VA 22314

(703) 549-1155

181 Room Extended Stay

www.marriott.com

Our Hotel

Newly Renovated Residence Inn Old Town Alexandria So. at Carlyle is an all-suite property w/ full kitchen and offers free hot breakfast buffet daily, the new Residence Inn Mix Lite Bite menu Monday through Wednesday nights from 6:00pm to 7:30pm. Enjoy the feeling of community as you enjoy our renovated lobby and new Lobby Bar! Stay connected with our free high speed internet and stay fit in our 24 hour accessible fitness center. The hotel is 3 blks from the Yellow line Metro and 6 blks the King St Metro (Blue line) where one may take the free trolley to go up & down King St. Old Town Alexandria, VA as well as be in DC within 30 minutes. Enjoy numerous dining, shopping, entertainment and places of interest - all within walking distance. The hotel also offers complimentary local shuttle service within a 2 mile radius. Located 2 blocks from the US Patent & Trade & US Federal Courthouse, 5 minutes from National Harbor and Tanger's Outlet Mall, it is perfect for both business and pleasure visits.