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Front Desk / Guest Services Agent

Posted July 13, 2020

Residence Inn Detroit Novi
Novi, MI
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About This Job

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer that is committed to diversity and inclusion in all aspects of employment. Interstate Hotels & Resorts does not discriminate on the basis of age, race, gender, disability, veteran status, sexual orientation, gender identity or any other basis protected under federal, state or local laws.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About this Employer

Residence Inn Detroit Novi

27477 Cabaret Drive
Novi, MI 48377

(248) 735-7400

107 Room Extended Stay

www.marriott.com

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Our Hotel

Residence Inn Novi has completed a full renovation. Located off I-96 in the heart of Novi’s entertainment and business district, we’re one of the most requested hotels in Novi, MI. Our brand new, pet-friendly suites are highlighted by full kitchens with stainless steel appliances, living areas with pullout sofas and plush Marriott bedding. Guests love our free perks including daily breakfast buffet with Asian options, grocery delivery, BBQ Grill and fire pit and even an evening RI Mix with free apps and premium drinks (Mon-Wed). Our extended stay hotel sits within minutes of Farmington Hills, Wixom and Livonia, including the Suburban Collection Showplace. When work ends, the fun begins at Lucky Strike, JD Racing, Emagine Movie Theater, Twelve Oaks Mall and American Girl, all within walking distance. We are among the best hotels in Novi for international travel, offering TV Japan, and Asian market items.