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Housekeeping Supervisor (Tidiness Assurance Enthusiast)

Posted July 13, 2020

Canopy by Hilton Memphis Downtown
Memphis, TN

About This Job


Job Summary
Assists the Director of Housekeeping with the training and supervision of the Tidiness Department to ensure that the department is organized and service is delivered in a timely, and in accordance to policies and procedures.

Summary of Essential Job Functions:
Serving as the leader (Support Director) for the entire housekeeping staff including assigning and reviewing work.
Overseeing critical tasks such as keeping the staff on schedule, inspecting and approving public areas and guest rooms for cleanliness, overseeing outsource laundry, ensuring timely turnover of checkout rooms and interacting with hotel guests in a polite and positive manner.
Providing training and guidance for housekeeping staff on hotel Standard Operating Procedures and departmental standards
Clean, dust, polish and vacuum to make sure public space areas meet hotel standards if needed.
Help strip rooms and clean rooms if needed.
Ensure restock and re clean of all linen closets with supplies daily if needed.
Keep Housekeeping Organize and running efficient.
Note: Other duties as assigned by supervisor or management

Required Abilities:

Where You’ve Been
We’re looking for someone with at least two year of related experience and a High School diploma or equivalent. But most importantly you must be a people person. We will be looking to you to lead by example in an effort to create a positive team culture. If you don't have a passion for customer service, this isn’t the job for you. This position is very hands on, time will be spent on the floor, inspecting the quality of work. Cleanliness (Tidiness) is the utmost importance in a hotel and to our guests. This is a critical position to the overall guest experience and success of the hotel. If you are detail oriented, this is a great role for you!
When You’re Here:
This position is far from sedentary. Be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Hotel staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Hotel associate is a guest relations ambassador, every working minute of every day.

Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

Safety & Security:
The safety and security of our guests and associates is of utmost importance to us. Every  Hotel associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

About this Employer

Canopy by Hilton Memphis Downtown

164 Union Avenue
Memphis, TN

(901) 479-1001

174 Room Hotel

Downtown Memphis stay near Graceland

We’re in Downtown Memphis, next to Autozone Park and a half-mile from FedEx Forum Arena. The Memphis Music Hall of Fame is five minutes away and we’re under a mile from Mississippi River Park and the Memphis Rock ‘n’ Soul Museum. Graceland, home of Elvis Presley, is a 15 minute drive. Enjoy our restaurant, fitness center. WiFi’s on us.