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Assistant General Manager

Posted October 14, 2020

Hampton Inn Lawrenceville Duluth
Lawrenceville, GA
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Now seeking an experienced, energetic, and customer-service focused Assistant General Manager to co-manage and provide leadership throughout all divisions of our Hampton Inn Lawrenceville Duluth property!

About This Job

The award-winning Hampton Inn Lawrenceville Duluth located at 6010 Sugarloaf Parkway, Lawrenceville, GA is seeking an experienced, dynamic, and customer service focused Assistant General Manager/General Manager in Training! 
    Award-Winning Hampton Inn hotel
    Debt-Free company since 1929 (a division of Quality Oil Co.)!
    Growth-oriented!
    Profit-Sharing and 401k!
    Excellent Benefits
    Great company culture with high team member retention!

The Assistant General Manager is responsible for providing exceptional leadership throughout all divisions of the hotel. The main focus of the AGM is to be is the “Master Recruiter” of the property and lead all efforts in recruitment, hiring, and training. Also, this position is considered the “coach” of the property and must be able to motivate and inspire team members to provide outstanding guest services.

Responsibilities

  • Recruiting and Human Resources Management
    • Responsible for full-cycle staffing, including recruiting, interviewing, and onboarding for all hotel departments; providing orientation for all new employees.
    • Monitoring and effectively forecasting hotel’s employee staffing needs
    • Adhering to all recruitment and hiring guidelines
    • Completing work schedules for front office department staff in a timely and effective manner
    • Reviewing and approving employees’ timecards
    • Enforcing and leading all training and development efforts throughout the hotel
    • Embracing, enforcing, and promoting the QTR culture to all departments and employees
    • Embracing and demonstrating the core ideology daily
    • Maintaining a positive work environment. Treating employees fairly, consistently, and with respect. Recognizing and rewarding excellent performance. Encouraging and promoting teamwork. Setting a positive example for all subordinates.
    • Conducting and/or participating in regular employee meetings
    • Effectively delegating projects and duties as needed
  • Hotel Operations
    • Knowledge of and ability to complete all hotel reports
    • Has a basic operational knowledge of all departments
    • Enforcing all safety policies in the hotel and promoting safety through safety committee meetings regularly
    • Has a strong knowledge of brand standards and programs
    • Making sound decisions and identifying problems and offering solutions
    • Demonstrating knowledge of O&R and brand success plans
    • Ensuring the follow through of O&R
    • Maintaining daily processes and checklists
    • Understanding and completing all month end requirements
    • Ensuring the property is prepared at all times for the quality assurance audit and has full knowledge of all standards for the brand
  • Budget/Financial Management
    • Operating efficiently under budgetary guidelines
    • Producing financial reports accurately and on a timely basis as needed
    • Monitoring and ensuring all cash control procedures are in place
  • Customer Service
    • Is committed to making every guest happy. Listening and responding promptly to guest complaints and maintaining customer service as a driving philosophy of the property
    • Providing information to guests about hotel policies, services, and amenities
    • Responding to requests from guests for assistance and information about the local area (e.g. directions, restaurants, attractions, etc.)
  • Community Relations
    • Maintaining active involvement in community and industry organizations
    • Participating in community activities, employee activities, and guest events
    • Maintaining communication with competitive hotels, Convention and Visitor Bureau, and Chamber of Commerce
  • Accounts Receivable and Accounts Payable
    • Completing all accounting procedures for the property
    • Managing A/R and A/P appropriately
    • Organizing all payables in a timely and effective manner

Requirements

  • Prior supervisory experience is required – prior hospitality experience is strongly preferred
  • Prior training, recruiting, and onboarding experience is preferred
  • Strong initiative and work ethic
  • Punctual , reliable, and regular attendance
  • Strong attention to detail
  • Customer-service oriented
  • Strong multitasking and organizational skills
  • Ability to work in a fast-paced environment
  • Excellent communication skills – verbal and written
  • Excellent interpersonal skills and relationship building skills
  • Excellent time and project management skills

compensation: Competitive

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About this Employer

Hampton Inn Lawrenceville Duluth

6010 Sugarloaf Parkway
Lawrenceville, GA 30043

(678) 407-0018

127 Room Hotel

hamptoninn3.hilton.com

Managed By

At A Glance

Our hotel in Lawrenceville, GA is conveniently located right off Interstate 85 and a short drive from downtown Atlanta. This northeast Atlanta hotel is adjacent to Sugarloaf Mills, home to Bass Pro Shops, Medieval Times Dinner and Tournament, Dave & Busters and other stores, restaurants and entertainment. The Infinite Energy Arena, and Infinite Energy Center are also just minutes from our hotel in Lawrenceville. Enjoy views of Stone Mountain from our patio or make the short drive to Stone Mountain Park. Take the Summit Skyride to the top for panoramic views of Atlanta. Tee off on four golf courses located minutes from our Lawrenceville hotel. Visit the World of Coca Cola, Six Flags over Georgia and other Atlanta attractions. Stay with us to enjoy close proximity to many Gwinnett/Sugarloaf area companies.

Reserve a guest room featuring one king-sized or two queen-sized beds. For extra space, select a two-room suite. Connect to free WiFi access. Get some work done at the desk or use the convenient lap desk. Amenities such as a mini-refrigerator, microwave and 32-inch HDTV with premium cable help you feel at home. Wake up to a free hot breakfast daily or if you’re in a hurry, grab one of our free Hampton’s On the Run™ Breakfast Bags, available Monday to Friday, for a quick healthy meal to go.