Search 10,352 current hospitality jobs

Guest Service Agent

Posted July 16, 2020

Hilton Garden Inn Danbury
Danbury, CT
Apply
Be A Part of Our Passionate & Committed Team!

About This Job

Come Join the Waterford Hotel Group Team!

Waterford Hotel Group is continuously looking to meet the best and brightest talent that the hospitality industry has to offer. Waterford is dedicated to the growth and development of our Associates and we welcome you to discover a culture where your contributions are recognized and celebrated. If you want to be part of a team that embraces collaboration with a focus on continuous improvement and you think you have what it takes to “wow” our customers, we invite you to explore a career with Waterford Hotel Group.

Workplace Safety in the era of COVID-19

Associate and guest safety continues to be our top priority.  We strictly follow social distancing guidelines.  Our staff are supplied with all necessary Personal Protective Equipment, our cleaning products and methods follow CDC guidelines, and we precisely adhere to all state orders.

The Ideal Candidate for this Position

We are looking for enthusiastic, friendly customer service professionals! Prior face-to-face customer experience is a huge plus, but your attitude is more important. You must have a polished presentation with professional communication skills. Scheduling flexibility is a must.

Job Description

This position is responsible for providing superior customer service at all times. You will assists guests with check-ins/check-outs, resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc., as well as handling guest registration, room assignments, and accommodating special requests whenever possible.

Job Requirements

  • Must be an outgoing, positive, friendly person
  • Must be able to work a flexible schedule including nights, weekends and holidays
  • Previous customer service experience preferred
  • Previous hotel experience a plus, but not required
  • You must be able to pass a thorough background check as well as be drug free

Benefits

We offer our eligible Associates a number of benefits to enhance their health and well-being:

  • Group insurance, including medical, dental, vision and company-paid life insurance
  • Paid time off including vacation days, personal days and holidays
  • Company-matched 401(k) plan
  • Voluntary benefits including short term disability, accident, life and critical illness
  • Life enrichment benefits including educational assistance, hotel discounts, travel assistance, and more

For more information about Waterford Hotel Group, please visit our website at www.waterfordhotelgroup.com.

EOE/M/F/D/V

Apply

About this Employer

Hilton Garden Inn Danbury

119 Mill Plain Road
Danbury, CT 06811

(203) 205-2000

At A Glance

This northern Fairfield County hotel is convenient for business and vacation travelers. Our hotel in Danbury, CT is near Stamford, Waterbury, and Hartford and just 60 minutes from LaGuardia Airport. Connecticut corporate offices and businesses including Pepsi, IBM, and Boehringer Ingelheim are minutes away.

Stay at the Hilton Garden Inn Danbury hotel when you are visiting Western Connecticut State University graduation or attending parents’ weekends. Stay connected to the office or family when you're on the road with complimentary WiFi in our guest rooms and a 24-hour business center. Use our secure remote printing from your guest room.

Enjoy a workout in our fitness center, or a swim in our heated indoor pool. Start the day with a hot cooked-to-order breakfast at The Garden Grille®, also open for dinner and evening room service. If you’re hungry at midnight, select a snack or prepared meal at the 24-hour Pavilion Pantry® to heat in your room's microwave. Feel at home at the Hilton Garden Inn Danbury.