Front Desk Supervisor- Hyatt Place Milford/New Haven CT
The Front Desk Supervisor assists in the overall operation of the Guest Service area which includes: Front Desk, PBX, Reservations, Hotel F&B Supply ordering, Scheduling, and transportation Services. The position entails active involvement with guests and employees. This is a hands-on position that requires leading assigned shifts and supporting the GSM.
Assist in generating maximum financial performance of the Guest Service area. This includes assisting the generation of Transient Room Revenue and effective cost controls.
Assist in achieving the human resource goals for the Front Office area:
a. Proper orientation of new team members.
b. Effective training and development of team members.
c. Provide a professional and caring work environment.
d. Maintain effective communication and feedback with departmental staff, GM, and Director of Sales and Marketing.
Maintain a professional and ethical image for the Front Office areas of the Hotel.
F&B inventory control/ordering & shopping at local retail outlets
Working with Maintenance and Housekeeping Departments to address guest issues.
The following are basic expectations for this position:
Strong interpersonal/leadership skills, professional caring approach towards employees and guests.
Guest First" approach.
Previous Hotel Brand Experience preferred, but not required
Minimum 2 years hotel front desk experience preferred
Experience in cash handling, accounting, computer systems - both point of sale and office administration.
Desirable Qualifications: Previous experience in a limited &/or full-service hotel.