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Part Time Night Auditor Part-Time

Posted September 17, 2020

Emeline
Charleston, SC
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About This Job

Emeline is an Independent Lifestyle Hotel located on the Historic City Market of Charleston. Emeline is a clever, and thoughtfully designed retreat crafted with the curious traveler in mind charting their own course. Our experienced team embodies the persona of a consummate host, always focused on the vibrant days of hospitality. Emeline’s gracious accommodations provide a warm welcome after a busy day exploring all the notable points of interest that lie just outside our doors. The Night Auditor ensures that the hotel is operating with excellence and shall strive to provide exceptional service to both internal and external guests at all times.

Principal Responsibilities:

  • Ensures accurate and timely daily audit of revenue generated by all retail outlets, and Hotel
  • Prepares financial reports and distributes to appropriate managers
  • Controls issuance and tracking of sensitive forms to ensure proper control of proprietary documents
  • Generates back up reports and analyzes discrepancies, rate variations, and credit reports
  • Completes audit shift check list tasks
  • Answering telephones and responding to requests are routine functions of this position
  • Promotes outstanding guest relations and performs other duties as assigned
  • Executes prompt, courteous and accurate guest check-in and check-out
  • Addresses questions or problems pertaining to Hotel rooms and rates
  • Maintains room security by providing effective key control and participates in matters relating to customer room security
  • Ensures that customer mail and messages are delivered promptly by overseeing mail and message delivery functions
  • Promotes participation in frequent guest program, and guest satisfaction surveys
  • Follows room inventory and monetary controls
  • Responds to and follows through with guest requests, exceeding expectations, following up with guest to ensure needs and expectations are met
  • Handles any guest compliments or complaints and act deemed necessary
  • Handles cash transactions and keeps a balanced bank
  • Prepares and processes end of day procedures
  • Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
  • Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
  • At all times projects a favorable image of the hotel to the public
  • Maintains safe working conditions within department and Hotel

Qualifications:

  • High School diploma or equivalent
  • Ability to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service is necessary
  • Computer knowledge including intranet and property management systems

Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  • While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, and talk or hear

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

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About this Employer

Emeline

181 Church Street
Charleston, SC 29401

(843) 414-1669

212 Room Hotel

hotelemeline.com

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About Us

Emeline is an Independent Lifestyle Hotel located on the Historic City Market of Charleston. Emeline is a clever, and thoughtfully designed retreat crafted with the curious traveler in mind charting their own course.  Our experienced team embodies the persona of a consummate host, always focused on the vibrant days of hospitality.  Emeline’s gracious accommodations provide a warm welcome after a busy day exploring all the notable points of interest that lie just outside our doors.