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Front Desk Clerk

Posted October 26, 2020

SpringHill Suites Austin Round Rock
Round Rock, TX
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About This Job

Overview

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities
  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.
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About this Employer

SpringHill Suites Austin Round Rock

2960 Hoppe Trail
Round Rock, TX 78681

1-512-733-6700

104 Room Hotel

www.marriott.com

Explore Austin while staying at our Round Rock hotel

Discover a refreshing change of pace from other Round Rock, TX hotels at SpringHill Suites by Marriott. Stylish and relaxing, we provide the perfect accommodations for business travel, weekend getaways and small group events. Enjoy our prime location moments from the brand new Round Rock Sports Center – and within walking distance of local dining, Round Rock Premium Outlets and Dell Diamond. The Texas A&M Health Center, Dell Computers, and TECO Westinghouse are also nearby, not to mention lively downtown Austin. At day's end, our spacious Round Rock hotel suites offer everything you need for a great night's rest. Our suites are 25% larger than those at other extended-stay hotels in Round Rock and include complimentary high-speed Internet, a mini-fridge, microwave, a pull-out sofabed and 32" LCD TV. In the morning, enjoy a complimentary hot breakfast buffet, a dip in our indoor pool or a healthy workout. Smart for business or vacation, make SpringHill Suites your choice in Round Rock hotels.