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Front Desk Agent

Posted July 22, 2020

DoubleTree by Hilton Hotel Norwalk
Norwalk, CT
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About This Job

As a Front Desk Agent you are often the first person -- and last person -- a guest speaks to so your genuine welcome and appreciation of the guest will set the tone for the stay. You have the opportunity to shine in this role which is both busy and interactive! As Front Desk Agent, you will  
  • Make a First Impression -- so the person in this role must have a genuine passion to deliver a great hospitality experience -- whether in person or by phone. You must want to Wow the guest with your welcoming personality.
  • Make a Lasting Impression -- while checking the guest out, inquire about their stay and let them know you really care so if they had a problem or complaint, they share it with you. Be courteous and willing to listen!
  • Enjoy Problem Solving -- many guests need help with miscellaneous things -- their luggage, directions, finding a good restaurant, lost luggage, a cold shower. Listen and help as best you can. You should never be too busy to help.
  • Be Accountable -- you will be collecting money, routing calls, taking messages, and meeting many other guest needs. You need to be accurate and efficient in your processes.
  • Be a Safety & Security Agent -- follow your hotel's established safety and security policies & procedures. Anticipate problems and call management as needed.
Requirements:  
Available on flexible shifts including weekends and holidays.
  • Possessing strong written and verbal communication skills
  • Previous hotel front desk experience
  • Proficient with technology
  • This job requires light work -- exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects.
  • From time to time you may need to assist with luggage which may require you to exert force of up to 50 pounds of force.
  • Long hours, many of which may be spent standing, required.
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About this Employer

DoubleTree by Hilton Hotel Norwalk

789 Connecticut Avenue
Norwalk, CT 06854

(203) 853-3477

266 Room Hotel

doubletree3.hilton.com

At A Glance

The DoubleTree by Hilton Hotel Norwalk, conveniently located at Exit 13 off I-95 and just 24 miles from Westchester County Airport. Guests will feel at home in a guest room that features a 32-inch flat-screen television and complimentary WiFi access. We offer upgrades to accommodations with an executive level room and additional features, including access to the Executive Lounge, which offers breakfast in the morning and an evening reception of cocktails and hors d’oeuvres.

Guests will appreciate the fully equipped 24-hour fitness facility and the area’s largest and most popular indoor swimming pool at our hotel in Norwalk, Connecticut. The convenience of a delicious meal is available without ever leaving the hotel. Options include our extensive breakfast buffet in the dining room, and Saffire Bar & Lounge with a pub menu complemented by five flat-screen televisions and WiFi access at our Norwalk hotel. 

Anyone can host a board meeting, annual meeting, conference, or family event such as a rehearsal dinner and reunion. Our staff takes pride in every detail, carefully executing events from five to 250 guests.