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House Person-Night

Posted September 1, 2020

Residence Inn by Marriott Baltimore White Marsh
Baltimore, MD
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About This Job

Job Summary

The House Attendant-Night responsibilities include cleaning and maintaining the appearance of the public areas of the hotel deep cleaning of assigned areas setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events cleaning and setting-up meeting room functions delivering service items to guest rooms upon requests from the front desk and driving shuttle van when needed (property specific). This role primarily works in the evenings overnight hours.

Responsibilities

QUALIFICATIONS:

  • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.

RESPONSIBILITIES:

  • Approach all encounters with guests and employees in a friendly service-oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and name tag when working (per brand standards).
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Provide turndown service to assigned guest rooms and suites
  • Clean and refresh guest rooms as needed
  • Restock the required number of guest rooms per shift.
  • Complete all pre-cleaning duties including but not limited to guest supplies cleaning supplies and linen for housekeeping cart set-up.
  • Remove all trash and dirty linen from guest rooms.
  • Keep all hallways public areas and closets clean neat and vacuumed.
  • Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
  • Handle items for “Lost and Foundâ€_ according to the standards. Marginal:
  • Follow all procedures as outlined by the Housekeeping Manager.
  • Other duties as required.
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About this Employer

Residence Inn by Marriott Baltimore White Marsh

4980 Mercantile Road
Baltimore, MD 21236

(410) 933-9554

131 Room Extended Stay

www.marriott.com

Our Hotel

Whether heading to Maryland to make some memories or get down to business, Residence Inn Baltimore White Marsh offers the perfect home away from home. Travelers can take advantage of our hotel's close proximity to I-95, providing the perfect gateway between Aberdeen and downtown Baltimore. IKEA, White Marsh Mall and Boordy Vineyards are also within easy reach. Following an exciting day of explorations, guests can return to relaxation in our spacious suites. With full kitchens, complimentary grocery shopping service, free Wi-Fi and ergonomic workspaces, guests will find everything they need to excel on their extended stay work or leisure getaway. In the morning, we invite our guests to fuel up on all of their favorites at our complimentary hot breakfast buffet, then return on select weekday evenings for free drinks and small bites during The Residence Inn Mix™.