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Event (Banquet) Server Part-Time On-Call

Posted July 23, 2020

Renaissance Milwaukee West
Milwaukee, WI
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About This Job

Your Path Begins Here

At Renaissance Hotels, inspiration comes from the unexpected. Embrace spontaneity and discovery, and celebrate connection with the destination. Join a welcoming and motivated team of Ambassadors who embody the spirit and style of the local neighborhood.

Renaissance Milwaukee West, a newly developed premium distinctive hotel is seeking an On-Call Event (Banquet) Server. The hotel is managed by Concord Hospitality Enterprises, one of the most respected franchisees in the industry. At Concord, we strive to create a culture that allows us to attract and retain the best people in the industry. It’s that culture that has built the outstanding team and has made us the successful company we are today.

We are looking for associates and leaders that have a passion to serve others! Working in the Events Department, your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others, working as a team and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. 

Here are some of the great benefits of working with us:

  • Competitive Pay
  • Generous Paid Time Off
  • Comprehensive health, vision, and dental insurance with multiple plan choices to best fit your needs
  • 401(k) with company contribution – FREE MONEY!
  • Access to a variety of discounted programs including deeply discounted hotel room stays, hospitality discount programs, and Verizon wireless discounts
  • Group Life Insurance (provided by the company)
  • Voluntary Short-Term and Long-Term Disability Programs
  • Personal and professional developmental opportunities: Classroom training, online Learning Management System training, Educational Assistance and tuition savings programs

Role Summary:

  • Greet and serve guests attending events being hosted at the hotel, following guidelines and procedures regarding the service of food and beverage.

Essential Functions

  • Proactively serve and engage with guests and anticipate guests needs.
  • Properly clean and fill table complements (salt and pepper, sugar, bread baskets, etc.).
  • Read event orders and assist in completing a setup, as needed.
  • Work safely and courteously at all times.
  • Learn the menu for each function served and be able to knowledgeably explain the major ingredients and preparation methods for each item to be served.
  • Keep station neat and clean. Constantly patrol assigned station, refilling beverages, removing service items and condiments per established policies and procedures.
  • Use proper in-room clearing and aisle tray breakdown procedures.
  • Assist the Captain and/or Manager in set-up and breaking down special food service tables and equipment
  • Follow all guest check and money-handling procedures when serving a la carte and beverage orders.
  • Complete any assigned side work, such as refilling condiments, sorting linens, hanging/storing drapes, cleaning/storing serving equipment, etc.
  • Perform reasonable requests by management, which the associates are capable of performing.
  • Report to work on time and in full uniform.
  • Use proper lifting procedures.

Required Skills and Experience:

  • Experience in customer service, preferably in serving food and beverage
  • Ability to work flexible schedules, as needed (on-call) for events (including nights and weekends)

Why Concord?

Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We hire the best associates in the market and thus provide a great working environment for all. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We are proud to be an EEO employer

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About this Employer

Renaissance Milwaukee West

2300 North Mayfair Road
Milwaukee, WI 53226

196 Room Hotel

Opening Soon!

The 196-room hotel will include amenities such as a concierge lounge, a fitness room and event spaces located on the 12th floor. The property also will include a 4,500-square-foot grand ballroom, additional meeting space and a destination restaurant.