The Corporate Director of Risk Management directs and supervises the Security, Surveillance, Safety and Compliance departments throughout LDC and its subsidiaries in accordance with the Gaming Compact, tribal, state, and federal regulations.
The incumbent is responsible for comprehensive risk assessment throughout the organization to protect assets and ensure LDC and its subsidiaries employees, patrons and visitors are safe. Responsible for the negotiation and execution of all casualty and E&O insurance product lines.
- Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
- Act as a role model within and outside all of LDC operations.
- Maintain a positive and respectful attitude toward customers and co-workers.
- Consistently report to work on time prepared to perform duties of position.
- Actively participate in LDC Management Capacity Program as required.
Essential Duties & Responsibilities
- Oversee insurance. Decide upon the types (e.g., general liability and workers’ compensation) and specifics of the various insurance policies that the organization should buy. This includes being the contact person for the insurance providers. Recommend insurance alternatives. Recommend any alternative insurance features that are not currently being used, or suggest using insurance products that are entirely new to the company.
- Manage claims. Supervise the filing of insurance claims and monitor their progress with insurers. Prepare reports, evidence and/ provide testimony for litigation and/or hearings.
- Ensure adherence to all internal controls, comply with the Tribal Gaming Regulatory Authority (TGRA), local, state and federal guidelines regarding EPA, OHSA and ServSafe food handling requirements (as applicable). Annually reviews and makes recommendations to the Chief Executive Officer, campus management and regulating agencies of improvements regarding policies, procedures, and practices on matters involving risk management. Communicate changes regarding risk policies and procedures and ensures proper compliance is followed.
- Meet financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
- Provide guidance, create standards and conduct frequent audits or as required of LDC and subsidiary operations
- Liaison between the TGRA and LDC on all gaming related matters, such as changes to TGRA administrative rules (tribal internal controls standards and minimal control standards).
- Respond effectively to emergency/security situations with notification to proper authorities (e.g., CEO, executives, directors, and tribal/state police).
- Advise and direct capital for the acquisition of equipment, supplies, and material for surveillance and security operations.
- Oversee Managers of the Security, Surveillance, Safety and Compliance departments:
- Oversee video/audio surveillance activities and methods.
- Oversee the number and location of surveillance monitors and other equipment used in surveillance operations.
- Oversee observation and reporting of illegal and non-compliance of internal and external regulations/policies
- Supervise, direct, and/or perform investigations (theft, injuries, accidents, property loss, etc.) for all incidents involving employees, patrons and visitors.
- Oversee compliance of all electronic security, fire, safety and casino operating units.
- Develop, implement, enforce and update standard operating procedures and general office administrative procedures and processes.
- Establish, update, and monitor official log entries and other evidence collecting procedures.
- Identify training needs and programs to address Risk pursuant to department needs.
- Ensure that LDC policies and safety policies are followed and maintained and that violations are reported.
- Ensure security of confidential departmental reports and files.
- Visually observe and discern screen images and make recommendations.
- Actively participate in LDC’s Management Capacity Program (MCP).
- Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide fast and friendly service to guests).
- Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
- Develop a thorough knowledge of services, room locations, amenities, surroundings, providing accurate directions, and information for guest inquiries about promotions and special events.
- At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).
- Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays. Due to the nature of this role, must be able to be contacted 24-hours a day, seven (7) days a week as required.
- Perform additional duties and responsibilities as necessary or assigned.
- Hires, promotes, compensates, trains, disciplines, schedules, apportions work among employees, directs, appraises productivity, terminates, measures performance and plans budgets for work.
- Work Environment (inside/outside)
- The duties are performed primarily indoor in an administrative office environment with occasional exposure to weather elements.
Education & Experience
- A Bachelor’s Degree required in criminology or criminal justice with prior experience in law enforcement, criminology, criminal justice, security, military or related field required, Master’s Degree preferred.
- 10-15 years work experience in risk management and demonstration of executive competencies:
- EBITDA responsibilities;
- Decision making;
- Strategic thinking;
- Ability to influence;
- Vision & Alignment;
- Exceptional motivation skills; and
- Outstanding communication skills.
- A minimum of five years casino surveillance activity.
- Knowledge of surveillance methods, procedures, and practices.
- Knowledge of gaming rules, regulations, and procedures to include, card games and video slot machines.
- Knowledge of basic management, human resources and budgeting requirements.
Licensing & Certification
Computer Equipment, Software, Machinery
- Proficient with Microsoft Office (Word, Excel, PowerPoint).
- Knowledge of Kronos (timekeeping software) and Paramount (purchasing software).
Essential Physical Requirements
- Requires employee to hear, sit, talk, read, and repetitive use of hands the 51-100% of the time.
- Requires employee to drive, stand, and walk 25%-50% of the time.
- Balancing/climbing, bending over, crawling, crouching/stooping, kneeling, reaching overhead, turning twisting, pushing/pulling, lifting, carrying 1-50+lbs 0% of the time.
Essential Mental Demands
- The position requires problem solving, organizing, planning, decision making, interpreting data, math skills, reading and writing 90-100% of the time.
- Obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board, multiple state licensing districts and must provide/maintain a valid New Mexico drivers’ license.
- Must pass a pre-employment alcohol/drug screening.
Competitive Hiring Salary
All applicants must be able to demonstrate their US work authorization during the employment verification process.