Search 12,776 current hospitality jobs

Guest Service Supervisor - Graduate Storrs

Posted October 16, 2020

Graduate Storrs
Storrs Mansfield, CT
Apply

About This Job

Graduate Hotels®, is seeking a Guest Service Supervisor to join Graduate Storrs and its wonderful team of hospitality enthusiasts.

Graduate Hotels creates authentic, playful spaces that connect a community's travelers, students, and locals. Through thoughtfully curated design, creative F&B and community-focused events, we create hotels worthy of their hometown.

We are a diverse team of experience makers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local even if it's their first time in town. In order to help you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encouraged community exploration.

JOB DUTIES AND RESPONSIBILITIES

  • Monitors daily status of rooms, rates, discount rates and packages
  • Maintains current list of available rooms for walk situations 
  • Coordinates blocking of rooms for groups
  • Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations
  • Communicates hotel's unique design elements for effective storytelling
  • Reviews guest satisfaction results and property audits to identify areas of improvement
  • Drives Front Desk Upsell Program to assist in maximizing hotel revenue
  • Solicits employee feedback and utilizes an "open door" policy 
  • Ensures staff communicates effectively with other hotel departments
  • Maintains productive relationship with Valet Parking provider
  • Ensures prompt and courteous service to guests
  • Pre-registers guests according to standards
  • Monitors/maintains employee schedule
  • Monitors and ensures VIP arrivals are executed to highest standard
  • Keeps track of rooms to ensure accurate status and readiness for check-in
  • Interacts positively and professionally with guests to resolve issues
  • Other duties as assigned. 

EDUCATION AND EXPERIENCE

  • Front Desk operations experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Knowledge of hotel Front Desk operations 
  • Basic math skills 
  • Ability to communicate effectively verbally and in writing 
  • Ability to exceed expectations of guests and team members 
  • Excellent time management skills 

ABOUT US

Graduate Hotels is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country. Each hotel pays homage to the heritage of its unique town through cultural nods to the local community. Launched in 2014, there are currently 19 open and operating hotels across the U.S. and an additional 15 hotels under development slated to open by the end of 2020. Graduate Hotels is owned by Adventurous Journeys (AJ) Capital Partners, a Chicago-based vertically integrated real estate developer, owner and operator. For more information on Graduate Hotels, please visit graduatehotels.com.

*Graduate Hotels Management is an Equal Opportunity Employer.

Apply

About this Employer

Graduate Storrs

855 Bolton Road
Storrs Mansfield, CT 06268

(860) 427-7888

100 Room Hotel

www.graduatehotels.com

Managed By

Our Hotel

Prepare to be inspired. In our hotel, little moments of surprise and discovery meet guests around each corner and down every corridor. Malin + Goetz amenities, complimentary wi-fi and other little luxuries enhance every stay.

Set right on the University of Connecticut campus and an easy walk to the best spots in Storrs, our hotel is the perfect home base for Husky gamedays, campus visits and more. Guest rooms are dressed in classic plaids and Connecticut motifs, celebrating local traditions and the region’s history. In the lobby, our 30-foot communal table invites friendly conversation. Guests can settle in with a coffee or cocktail.

Located in the heart of UConn’s campus, our hotel is the ideal venue for any celebration. With nearly 6,000 square feet of flexible event space, we offer a variety of distinct settings to host groups of up to 275 guests.