Search 12,333 current hospitality jobs

General Manager

Posted November 21, 2020

Doubletree by Hilton Hainan Xinglong Lakeside Resort
Hainan Islan, China

About This Job


A General Manager is responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience while managing profitability and guest satisfaction measures.

What will I be doing?

As a General Manager, you are responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience. A General Manager will also be required to manage profitability and guest satisfaction measures. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Manage ongoing profitability of your hotel, ensuring revenue and guest satisfaction targets are met and exceeded
  • Lead in all key property issues including capital projects, customer service, and refurbishment
  • Ensure all decisions are made in the best interest of the hotels and Hilton
  • Deliver achievable hotel budgets, and set other short- and long- term strategic goals for the property
  • Provide effective leadership to hotel team members
  • Lead in all aspects of business planning
  • Comply with and exceed Hilton Brand Service Standards
  • Ensure costs are controlled and revenue opportunities are effectively sourced and delivered
  • Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton
  • Hold regular briefings and communication meetings with the HOD team
  • Respond to audits to ensure continual improvement is achieved


What are we looking for?

A General Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Experience as General Manager or Director of Operations within a similar quality hotel
  • Degree or diploma in Hotel Management or equivalent
  • Possesss strong commercial acumen, with experience in increasing profitability
  • Experience managing budgets, revenue proposals, and forecasting results in a similar sized property
  • Excellent leadership skills
  • Exceptional communication skills
  • In-depth knowledge of the hotel/leisure/service sector

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • General Management experience in a similar quality hotel

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!



About this Employer

Doubletree by Hilton Hainan Xinglong Lakeside Resort

Shimei Peninsula Office Building No 2 Xingmei Avenue
Hainan Islan

Follow us:

Managed By

At A Glance

DoubleTree Resort by Hilton Hainan – Xinglong Lakeside is located in the rolling countryside, convenient to the main expressway offering easy connectivity from across Hainan Island. Sanya and Haikou airports are also easily accessible via a high-speed train service, just a short drive away from the resort. A warm welcome awaits you with our signature chocolate chip cookie at check in.

This Hainan resort offers modern rooms, all with balconies and stunning picturesque views. For families and extended stays, we offer suites with the option of adding a rollaway bed. For a touch of luxury, select one of our appointed villas set within the matured gardens, boasting upgraded amenities and a separate living area.

Focused on a local dining experience, our Hainan resort offers a selection of onsite restaurants. Palate serves breakfast, lunch and dinner with open kitchens showcasing Western, Chinese and Pan Asian cuisines, while JIA offers home-cooked dishes and local favorites. Relax at Kaffe with a specialty Xinglong coffee, or our coconut afternoon tea, and savor refreshing drinks and snacks at the poolside Waterfront Grill.

Enjoy one of the resort’s extensive leisure facilities including two pools, basketball and tennis courts, a jogging track, a kids club, a spa, and three indoor cinemas. Our meeting spaces are suitable for any event from intimate celebrations to grand-scale weddings, including a pillarless ballroom for up to 600 guests, a junior ballroom, seven meeting rooms and scenic outdoor areas.