Search 12,400 current hospitality jobs

Front Desk Agent

Posted August 27, 2020

Hampton Inn San Diego/Mission Valley
San Diego, CA
Apply

About This Job

Job Summary

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Responsibilities

QUALIFICATIONS:

  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Guest Service Agents must have the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
  • High School diploma or equivalent required.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Must maintain composure and objectivity while under pressure.

RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a friendly and warm demeanor at all times.
  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards.
  • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
  • Handle requests for information mail and messages in an efficient and courteous manner.
  • Answer guest inquires about hotel service facilities and hours of operation.
  • Answer inquires from guests regarding restaurants transportation entertainment etc.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Follow all Aimbridge Hospitality credit policies.
  • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Associates must at all times be attentive friendly helpful and courteous to all guests managers and all other associates.
  • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • Attend meetings as required by management.
  • Perform any other duties as requested by management
Apply

About this Employer

Hampton Inn San Diego/Mission Valley

2151 Hotel Circle South
San Diego, CA 92108

Telephone (619) 295-7600
Reservations (800) 426-7866

182 Room Hotel

www.hamptoninnmv.com

Follow us:

A new, modern hotel in Hotel Circle, San Diego

Your San Diego adventure begins at the Hampton Inn San Diego/Mission Valley hotel. Conveniently located along the famed Hotel Circle in Mission Valley, and only five miles from San Diego International Airport, SeaWorld and the San Diego Zoo, our hotel is the perfect destination when visiting America’s Finest City. Enjoy easy access to popular attractions such as historic Old Town, culturally-famed Balboa Park and the vibrant nightlife of the Gaslamp Quarter. Best of all, our Hotel Circle hotel is LEED certified.

Feel at home from the moment you step inside your spacious guest room, which features modern amenities and contemporary style designed for comfort, relaxation and productivity. Check emails using free WiFi at the ergonomic desk or the handy lap desk. We have more than 100 channels to choose from and premium movies on the 39-inch HDTV. Get a great night’s sleep on our clean and fresh Hampton bed®.

Start your day right with Hampton’s free, hot breakfast buffet, or simply grab an On the Run® Breakfast Bag to go, available Monday through Friday. Visit our 24-hour Suite Shop for travel essentials and snacks. Burn some calories in the 24-hour modern fitness center. Unwind in the heated outdoor pool or enjoy the fire pit on our outdoor patio.

Productivity matters on the road. Our hotel features a 24-hour business center including free WiFi, in addition to a well-equipped boardroom for up to 10 people.