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Housekeeping Supervisor

Posted July 25, 2020

Doubletree by Hilton Hotel Baltimore - BWI Airport
Linthicum, MD
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Seeking a highly motivated Housekeeping Supervisor. Ideal candidate is one who is looking for a great opportunity to become part of a strong team.

About This Job

Job overview

Supervise the Housekeeping staff. Ensure new associates are equipped with the necessary knowledge and skills to achieve job expectations.  Evaluate the staff’s job performance and coach and counsel as necessary.  Clearly communicate to associates the standards of performance and their role in contributing to individual and team success.  Ensure all required training occurs including orientation, safety, fire, alcohol awareness, food handling and blood-borne pathogen.  Ensure staff compliance with internal controls, policies, procedures, standards and regulations.  Insist on a work environment that is free from harassment. 

 What you will be doing

  • Perform and supervise the cleaning and inspection of the guest rooms, public areas and back of the house. Ensure compliance with proper cleaning techniques, procedures, brand standards and regulations.   Ensure proper use of cleaning equipment and supplies.     
  • Issue staff cleaning assignments including special requests, areas of concentration and deep cleaning.     
  • Ensure maintenance problems are promptly reported to Engineering through proper channels.
  • Order supplies and maintain accurate inventory as assigned.
  • Respond to guest requests, concerns and problems to ensure guest satisfaction.
  • Log items into the Lost and Found and respond to inquires regarding lost items.
  • On time and at work when scheduled and in proper uniform.
  • Attend department meetings as scheduled.
  • Consistent professional and positive attitude and actions when communicating with guests and associates.
  • Report any incidents of guest dissatisfaction or matters of significance to manager / supervisor so that corrective measures may be taken.
  • Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.  Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.  Check with manager/supervisor before leaving work area for any reason.
  •  Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
  • Any other duties / tasks as requested by management.
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About this Employer

Doubletree by Hilton Hotel Baltimore - BWI Airport

890 Elkridge Landing Road
Linthicum, MD 21090

(410) 859-8400

260 Room Hotel

doubletree3.hilton.com

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and "hospitality employer of choice!"

At A Glance

The newly renovated DoubleTree by Hilton Baltimore - BWI Airport boasts a new lobby and a fully refurbished bar and restaurant. Our hotel is located in an office park, convenient to businesses in Baltimore, Maryland and Washington, DC. 

Guests can begin their visit with our signature warm Chocolate Chip Cookie. In each guest room guests will find a luxurious Sweet Dreams® bed, a spacious work area, 37-inch HDTV and complimentary WiFi. After a good night's sleep, we invite our guests to start their day with our Wake Up DoubleTree Breakfast™. We also have Eden’s Landing restaurant to sample American dishes with a regional twist for breakfast, lunch and dinner or to relax with a cocktail and an appetizer.

We are ready to host a business meeting, wedding or special event in our 10,000 sq. ft. conference center. Our experienced catering and banquet staff provide the perfect setting for any occasion. Our 24-hour business center, A/V support and complimentary WiFi in public areas help ensure a successful event.

  • Hotel rooms near BWI; complimentary shuttle to and from BWI Thurgood Marshall Airport
  • Located 8.2 miles from M & T Bank Stadium, home of the Baltimore Ravens
  • Full-service hotel restaurant near BWI airport
  • 10,000 sq. ft. of ballroom and Baltimore meeting room space
  • Multilingual staff to accommodate international travelers