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OTO Development is pleased to announce a wonderful career opportunity for a General Manager. This is exceptional opportunity to become a key player on our leadership team at this property!

About This Job

What will you be doing most days?

  • Lead the property in the generation of revenue through sales and marketing efforts
  • Maintain strong knowledge of and relationships in the local market
  • Manage relationships with hotel vendors and negotiates service agreements as appropriate
  • Review financial reports and statements to understand the property’s performance versus its budget and expenses while working to determine areas of concern and develops strategies to improve performance
  • Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses. Strives to accomplish financial goals simultaneously with superior guest and team member satisfaction.
  • Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses to within budgeted parameters
  • Ensure service, technical skills, and other training occurs throughout the property
  • Establish and maintains open, collaborative relationships with direct reports and entire team
  • Establish a presence with team members on property and actively solicits team member feedback and utilize an “open door” policy
  • Hire team members who demonstrate strong functional expertise, creativity, and leadership
  • Observe service behaviors of team members and provides feedback to individuals and/or supervisors.
  • Review comment cards, guest survey results, and other data to identify areas of improvement with team members
  • Analyze service issues and identifies trends while facilitating the development of creative solutions to overcome obstacles
  • Interface with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction
  • Ensure that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations
  • Ensure policies are administered fairly and consistently and that each team member’s performance is evaluated and recognized where appropriate
  • Work to ensure property meets franchise standards and is a safe and secure facility for guests and team members

What are the requirements for this position?

  • You have a minimum of 5 years of progressive hotel management experience
  • You have previous hotel management experience with a proven success in leadership of teams and guest service results
  • You have the financial acumen required to work with and understand financial information and data
  • You have a bachelor’s degree or an extensive amount of relevant work experience
  • You have excellent communication skills in order to convey information and ideas clearly (both oral and written), as well as, effective listening skills to understand issues and work toward problem resolution
  • You have prior leadership over direct sales efforts producing at least 50% market mix of total revenues
  • You have a valid driver’s license from the appropriate state
  • You have exceptional time management and multitasking skills
  • You have a customer focus and consistently strive to deliver optimal employee and customer satisfaction for the hotel


Physical Requirements for this Position

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements 

This position may require occasional travel.

About OTO

OTO Development (OTO) is a one of the fastest growing hotel management companies in the lodging industry. As an industry leader, OTO develops, owns, and operates award-winning select-service hotels in key markets across the U.S. with brand partners: Marriott, Hilton & Hyatt. For six years, OTO has ranked on INC. 5000's list of Fastest Growing Private Companies and in 2018 was certified as a high-trust, high-performance workplace by the independent analysts at Great Place to Work Institute. We would love for you to join our team!


About this Employer

Fairfield Inn & Suites New York Midtown Manhattan/Penn Station

325 West 33rd Street
New York, NY 10001

(212) 563-0900

239 Room Hotel

Midtown West NYC – Penn Station & Madison Sq. Garden Hotel

The Fairfield Inn and Suites New York Midtown Manhattan hotel offers guests a true Big Apple experience from a convenient location near Penn Station and Madison Square Garden. Travelers looking for midtown hotels in NYC will enjoy the free daily breakfast buffet, free WiFi, spacious accommodations, as well as easy access to attractions such as the Empire State Building, Herald Square, Macy’s, The Javits Center, the High Line Park, and Times Square. Guests at our Penn Station hotel will enjoy our spacious rooms and suites, plush Marriott bedding, in-suite amenities, and south-facing views of the New York skyline. Business and leisure visitors will appreciate our location near multiple companies and conference venues in combination with our range of superior guest services and features, including our chic roof-top bar, outdoor patio, the 24-hour fitness center, and a 24-hour business center. Book your stay now for exclusive deals and offers!