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Director of Sales

Posted August 27, 2020

Holiday Inn Houston South - NRG - Medical Center
Houston, TX
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About This Job

Job Summary

The Director of Sales is responsible for directing coordinating training and supervising the Sales and Catering Managers and the Sales Administrator in all sales-related activities including direct sales efforts follow-up and proper sales administration. He/she is also responsible for growing existing accounts and generating new business to ensure that rooms revenue and catering revenue meet or exceed budget in order to maximize revenue and profits and to improve the hotel's performance in the marketplace. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities.

Responsibilities

QUALIFICATIONS:

  • At least 6 years of progressive hotel sales experience; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and at least 4 years of hotel sales experience.
  • Supervisory experience required.
  • Must have a valid driver's license in the applicable state.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
  • Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by coworkers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.

RESPONSIBILITIES:

  • Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel but which will include a mandatory daily ABR meeting.
  • Maintain high standards of personal appearance and grooming which include compliance with Aimbridge
  • Hospitality dress code and wearing a name tag when working (per brand standards).
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient operations.
  • Attend monthly all-employee meetings and any other functions required by management.
  • Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards.
  • Supervise administer and ensure timely completion of all activities in the Sales Department.
  • Develop a full working knowledge of the operations of the hotel including Food and Beverage Front Office and Reservations.
  • Develop a complete knowledge of company sales policies and ensure knowledge of and adherence to those policies by the sales team.
  • Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies.
  • Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR and First Aid
  • Comply with attainment of individual goals
  • Be responsible for developing Sales and Catering managers including sign-off on all competencies and assist in his/her placement.
  • Coordinate group and transient bookings to maximize profits.
  • Operate within established sales expense budget.
  • Monitor production of all top accounts and evaluate trends within your market and ensure the Sales Team is held accountable for those accounts within their territory.
  • Participate in required M.O.D. and Saturday office coverage as scheduled.
  • Supervise Catering Manager to ensure that the Catering Food & Beverage and Meeting Room rental budgets are met or exceeded.
  • Coordinate all non-group transient sales solicitations to maximize overall profits.
  • Initiate and follow up on leads.
  • Maintain and participate in an active sales solicitation program.
  • Implement a continuous sales training program for sales staff using steps to effective training according to hotel standards.
  • Maintain a professional working relationship and promote open lines of communication with managers employees and other departments.
  • Prepare required reports in a timely manner.
  • Conduct weekly sales meetings according to Aimbridge Hospitality standard.
  • Develop quarterly KRA's and ensure that deadlines are met.
  • Conduct daily ABR meeting with Sales staff and General Manager.
  • Recruit and conduct all Sales/Catering interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s.
  • Conduct all employee/manager performance appraisals according to Aimbridge Hospitality S.O.P.'s.
  • Motivate coach counsel and discipline all Sales Department personnel according to Aimbridge Hospitality S.O.P.'s.
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient operations.
  • Meet and greet onsite contacts.
  • Abide by Prime Selling Time (PST) and ensure compliance by Sales Team.
  • Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees.
  • Act as directed on behalf of the General Manager in his/her absence.
  • Entertain clients.
  • Maintain strong visibility in local community organizations.
  • React to negative trends in market place by implementing blitzes or catering promotions.
  • Handle inquires as part of Inquiry Day Program.
  • Perform any other duties as requested by the General Manager.
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About this Employer

Holiday Inn Houston South - NRG - Medical Center

8111 Kirby Drive
Houston, TX 77054

(713) 790-1900

238 Room Hotel

www.holidayinn.com

Our Hotel

Texas Medical Center hotel in Houston is located next door to NRG Stadium and NRG Park in south Houston. Our hotel is easily accessible from the 610 loop and the downtown, Minute Maid Park, Museum District and the George R. Brown Convention Center are just minutes from the hotel. Our Houston Hotel is adjacent to the NRG Stadium and features a private entrance into the stadium. The Texas Medical Center is less than two miles away and the hotel offers complimentary daily shuttle transportation to all of these medical facilities, including the acclaimed MD Anderson Cancer Center. The popular Houston Museum District is just minutes from our Houston, Texas hotel near Hermann Park including the Houston Zoo. 

Our hotel in Houston offers spacious Houston hotel rooms and suites with plenty of room for the whole family. Top hotel amenities in our guest rooms include mini fridges and microwaves in all of our hotel guest rooms. Hotel provides work areas with premium business features and includes complimentary wireless Internet, complimentary local and 800 calls and complimentary parking at our Houston hotel. Over 2,300 square feet of meeting space and event facilities are available for business meetings, baby showers, family reunions, and special events.