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Front Desk Combination PM & Audit Associate

Posted October 16, 2020

SpringHill Suites Chicago Naperville/Warrenville
Warrenville, IL
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Utilize proper procedures when handling guest PPI data
  • Understands the key points to communicate the Arrival experience
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Audits the daily guest ledger
  • Ensures accuracy of all charges to guest folios
  • Make cash drops in accordance with proper cash handling procedures
  • Monitors hotel's security
  • Ensures that lobby is well-maintained, properly lit and with music at proper volume
  • Work nights, weekends, and holidays as needed
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

SpringHill Suites Chicago Naperville/Warrenville

4305 Weaver Parkway
Warrenville, IL 60555

(630) 393-0400

128 Room All Suite

www.marriott.com

Our Hotel

Enjoy the modern SpringHill Suites Chicago Naperville/Warrenville located just off I-88 at the Winfield Road exit. Our hotel is ideally situated in the heart of Cantera’s business and entertainment area, offering plenty of amenities and an array of restaurants, shopping, and a Regal Movie Theatre within walking distance. Businesses including BP, ConAgra, Exelon, International Truck/Navistar, National Express, Nalco, Tellabs, Ecolab, & Alcatel-Lucent are located nearby. Take advantage of our complimentary services like free WiFi, daily hot breakfast buffet featuring healthy and indulgent options, 24-hour fitness center, and our indoor pool. This all-suite hotel features spacious accommodations with one king or 2 double beds plus sofa bed, mini-fridge, microwave, and coffee maker. We also have 1,000 sq. ft. of flexible meeting space for your next event. Downtown Naperville and the Metra train to downtown Chicago are just minutes away from this 'suite' experience among Naperville Warrenville hotels.