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Guest Service Representative

Posted September 18, 2020

SpringHill Suites Chicago Naperville/Warrenville
Warrenville, IL
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Audits the daily guest ledger
  • Handles all end-of-day accounting functions including posting daily room rates and room tax
  • Ensures accuracy of all charges to guest folios
  • Averages sum of revenues of all accounts receivable from food, room and other departments
  • Acts as front desk clerk, checking guests in and out, booking reservations and resolving guest issues
  • Make cash drops in accordance with proper cash handling procedures
  • Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift
  • Monitors hotel security camera system
  • Ensures that lobby is well-maintained, properly lit and with music at proper volume
  • Work nights, weekends, and holidays as needed
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Minimum of 1 year in Accounting or Night Auditor role
  • Knowledge of PMS
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Ability to communicate effectively verbally and in writing
  • Team player
  • Ability to exceed expectations of guests
  • Basic accounting/math skills
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About this Employer

SpringHill Suites Chicago Naperville/Warrenville

4305 Weaver Parkway
Warrenville, IL 60555

(630) 393-0400

128 Room All Suite

www.marriott.com

Our Hotel

Enjoy the modern SpringHill Suites Chicago Naperville/Warrenville located just off I-88 at the Winfield Road exit. Our hotel is ideally situated in the heart of Cantera’s business and entertainment area, offering plenty of amenities and an array of restaurants, shopping, and a Regal Movie Theatre within walking distance. Businesses including BP, ConAgra, Exelon, International Truck/Navistar, National Express, Nalco, Tellabs, Ecolab, & Alcatel-Lucent are located nearby. Take advantage of our complimentary services like free WiFi, daily hot breakfast buffet featuring healthy and indulgent options, 24-hour fitness center, and our indoor pool. This all-suite hotel features spacious accommodations with one king or 2 double beds plus sofa bed, mini-fridge, microwave, and coffee maker. We also have 1,000 sq. ft. of flexible meeting space for your next event. Downtown Naperville and the Metra train to downtown Chicago are just minutes away from this 'suite' experience among Naperville Warrenville hotels.