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Front Office Manager

Posted July 31, 2020

Best Western Plus Las Brisas Hotel
Palm Springs, CA
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About This Job

We are currently searching for a hospitality-minded Front Office Manager to join our team at the Best Western Plus Las Brisas Hotel, located in the heart of Palm Springs within walking distance of the best shopping, restaurants, and entertainment in the area. This select service boutique hotel features an award-winning Mediterranean design, 90 guest room, two bars, terrace grill, and a full hot buffet breakfast. Las Brisas Hotel has received acclaimed praise from its loyal customers and the local hotel community due to its exceptional service, quality, and high standards among the local hotel community, and is recognized as one of the leading hotels within the Best Western Brand.

The Front Office Manager will be tasked with the supervision of the day-to-day operations of the Front Office team to maximize profits and deliver exceptional guest satisfaction.


What you will be doing

  • Interview, hire, train, and provide open communication to the Front Office team.
  • Create an environment where motivated associates want to join, learn, and advance, by modeling the way, training, empowering, and coaching throughout the employment lifecycle.
  • Implement company programs and supervise the day-to-day functions of the Front Office in an effort to maximize revenue and ensure guest satisfaction.
  • Keep a pulse on workflow, room status, and group activity, and effectively communicate information across departments to increase team efficiency and overall productivity.
  • Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
  • Monitor reservations for VIPs, special guests, and guest requests. Ensure appropriate action is taken.
  • Develop schedule for Front Office team keeping cognizant of labor cost and payroll deadlines.
  • Ensure Front Office team is trained and following all guest safety guidelines
  • Ensure proper cash handling of Front Office staff
  • Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for Guest Service Representatives and other employees.
  • Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation.

The ideal candidate for this position

  • Knowledgeable of all aspects of the front desk operation for a first class franchise hotel, including familiarity with guest loyalty and other brand driven programs. 
  • 2-3 years of guest service experience in leadership capacity within the hospitality industry.
  • Exceptional aptitude for guest service and problem solving, defusing conflicts effectively with tact and diplomacy.
  • Excellent leadership, interpersonal and communication skills with a positive attitude and eager pursuit for growth and additional responsibilities.
  • Ability to work a flexible schedule including weekends and holidays.

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Assigned To

Name
Michelle Johnston
Raymond Johnston

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About this Employer

Best Western Plus Las Brisas Hotel

222 S Indian Canyon Drive
Palm Springs, CA 92262

(760) 325-4372

90 Room Hotel

www.bestwestern.com

Hotel Overview

California living is all about relaxation, sun bathing, and indulging in your A-lister side. Tripadvisor lists this Palm Springs hotel as one of the top 20 in the region. What makes our digs so fabulous? The unique landscaping, glamorous bars and top of the line food service are a good start.

Whether you're in town for leisure, corporate business, or military duties, we've got you covered. Make business a little (or a lot) more enjoyable in this relaxing oasis of a Palm Springs hotel. Close proximity to the beaches, shopping, fine dining and local attractions can make any business deal sweeter.

Palm Springs International Airport is only a short drive away, so there's no worry about getting stuck in that infamous Southern California traffic when you need to catch your next flight. The Palm Springs Convention Center is also in the neighborhood. If you're in town to catch an event, you won't get lost en route or have to plan for some serious commuting time.

Need a little more low key fun in your life? Golf courses near this Palm Springs hotel abound. Work on your stroke, enjoy the glorious sunshine and relax. You deserve it.

Our prime location is what draws guests in. Located in downtown Palm Springs, everything this fabulous city is known for is just a short walk or drive away. Take advantage of prime real estate and spend an afternoon perusing the local shops or sampling some local cuisine.