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Spa Reception Agent

Posted October 5, 2020

Woodcliff Hotel & Spa
Fairport, NY
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About This Job

Are you interested in working for a company that values associates, promotes a supportive environment that creates rewarding opportunities for career growth and offers a generous total compensation package?

Our company is looking for qualified individuals interested in joining our Spa team.  Qualified applicants are passionate about their craft and providing exceptional services to our guests, while complementing your professional skills with a team of talented and dynamic individuals. 

The Spa Reception Agent welcomes all hotel guests using the spa facility. This employee will focus on delivering exceptional guest service and support. The Spa Reception Agent will promote the facility and its services to hotel guests and the community through innovative and cost effective means. The Spa Reception Agent is required to adhere to the mission and values of Widewaters Hotels, LLC.

What you will be doing

  • Greet and welcome guests upon arrival and offering the amenities of the spa to ensure their complete comfort and satisfaction.
  • Schedule, confirm, and guarantee all appointments according to company procedures.
  • Provide excellent customer service to clients and guests in person and over the phone.
  • Coordinate client appointment schedules to ensure smooth and efficient workflow
  • Assist with the coordination of inventory and ordering
  • Maintain the appearance of visual merchandising and displays
  • Courteously and efficiently checks the clients in and out
  • Perform sales transactions, creates and takes responsibility of POS data.
  • Follow procedures and maintain a high standard of accuracy
  • Accurately conduct walk-in retail sales.
  • Coordinates and supervises refreshments and meal service for guests.
  • Oversee stocking and maintenance of client amenities.
  • Provide spa tours to guests.
  • Attend and participate in all staff, team, and educational training/meetings.
  • Responds quickly to guest requests in a friendly manner. 
  • Maintain cleanliness of work areas throughout the day.
  • Develop and maintain positive working relationships with others and support team to reach goals.

Requirements

  • High School education or equivalent.
  • A minimum of one (1) year experience in a receptionist role is preferred. 
  • Must possess a thorough knowledge of the hospitality industry and have sound administrative skills.
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • CPR certification is preferred.
  • Strong Guest Service Skills.
  • Ability to work on PMS/POS software.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

View All Current Opportunities at WidewatersAt A Glance

Experience Woodcliff Hotel and Spa, a premier Rochester Hotel, conference center and spa located close to the scenic Finger Lakes region of upstate New York. We welcome you with the comfort, amenities and warm, personal service that you expect from a first class hotel and spa.

Located atop wooded hills in Fairport, just off I-90, Woodcliff Hotel and Spa is only 20 minutes from downtown Rochester, and offers spectacular views of the Rochester Skyline, Rochester Bristol Hills and Finger Lakes region.

Our guests enjoy beautiful hilltop views and creative cuisine in our distinctive Horizons Restaurant and Lounge, where our passionate culinary team offers imaginative dining in a relaxed atmosphere. This Rochester Restaurant and Horizons Lounge is the place to gather with friends, and on weekends. Horizons Lounge offers live musical entertainment for your enjoyment.

Our 9-hole regulation golf course is only steps outside our door, while our full service Rochester Spa - Spa Elan, and our Rochester Health Club encourage health and wellness programs to benefit mind and body.

Whether you seek an inclusive conference site, a romantic getaway or an elegant place to celebrate that unforgettable occasion, explore our world at Woodcliff Hotel and Spa. It's the place to entertain in style, enjoy imaginative cuisine and participate in energized meetings.

Widewaters Hotels' Mission and Values

Widewaters Hotels is an award winning, innovative hospitality management leader, built on proven pillars of success. We are passionate about delivering exceptional returns for our owners and partners, creating the ultimate guest experience and providing rewarding opportunities for our associates.

Widewaters' Hotels Values: Our values guide the way we work with and for our guests, owners & associates. Through Passion, Energy, Attitude & Work Ethic we have created a vibrant company culture and a compass for our actions.

Company Website:WoodclilffHotelSpa.com

EEOC

We appreciate your interest in Widewaters Hotels, LLC. Widewaters Hotels, LLC offers equal opportunities to all persons without regard to race, color religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics or genetic information, or any other status protected by law.

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About this Employer

Woodcliff Hotel & Spa

199 Woodcliff Drive
Fairport, NY 14450

(585) 381-4000

236 Room Hotel

www.woodcliffhotelspa.com

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Our Hotel

Experience Woodcliff Hotel and Spa, a premier Rochester Hotel, conference center and spa located close to the scenic Finger Lakes region of upstate New York. We welcome you with the comfort, amenities and warm, personal service that you expect from a first class hotel and spa.

Located atop wooded hills in Fairport, just off I-90, Woodcliff Hotel and Spa is only 20 minutes from downtown Rochester, and offers spectacular views of the Rochester Skyline, Rochester Bristol Hills and Finger Lakes region.

Our guests enjoy beautiful hilltop views and creative cuisine in our distinctive Horizons Restaurant and Lounge, where our passionate culinary team offers imaginative dining in a relaxed atmosphere. This Rochester Restaurant and Horizons Lounge is the place to gather with friends, and on weekends. Horizons Lounge offers live musical entertainment for your enjoyment.

Our 9-hole regulation golf course is only steps outside our door, while our full service Rochester Spa - Spa Elan, and our Rochester Health Club encourage health and wellness programs to benefit mind and body.

Whether you seek an inclusive conference site, a romantic getaway or an elegant place to celebrate that unforgettable occasion, explore our world at Woodcliff Hotel and Spa. It's the place to entertain in style, enjoy imaginative cuisine and participate in energized meetings.