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Operations Manager

Posted October 7, 2020

Hampton Inn Merrillville
Merrillville, IN
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About This Job

Does thriving at a fast-pace, relationship building, and navigating dynamic business operations - to delight guests and exceed financial goals - bring out your best self? Then, Interstate’s Assistant General Manager position may be your best next career move. 

As Assistant General Manager, you will

  • Oversee hotel operations to ensure a safe, comfortable environment for guests to enjoy and where associates can excel. Get out from behind the desk to observe guest experiences and staff interactions. When complications surface – and they will – make it right for the guest and open channels for associates. 
  • Build and Foster Front Office Staff. Create an environment that’s engaging, where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.
  • Team up with Sales. Brainstorm and implement occupancy and revenue boosting strategies.
  • Keep a pulse on operational and financial performance.  Actively participate in the budget process, and accurately forecast for optimal staff and supply levels, maximum flow-through, and exceptional guest experience
  • Act as Manager on Duty, when duty calls.

Fundamentals

A four-year degree or equivalent education or experience, plus two to three years’ in hotel company related position, with discipline-specific operations knowledge and supervisory experience is required. Verbal and written English language proficiency is required, with a second language helpful. You must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and switchboard operation knowledge is expected.

Interstate Hotels & Resorts is an equal opportunity employer that is committed to diversity and inclusion in all aspects of employment. Interstate Hotels & Resorts does not discriminate on the basis of age, race, gender, disability, veteran status, sexual orientation, gender identity or any other basis protected under federal, state or local laws.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About this Employer

Hampton Inn Merrillville

8353 Georgia Street
Merrillville, IN 46410

(219) 736-7600

64 Room Hotel

hamptoninn3.hilton.com

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At A Glance

The Hampton Inn Merrillville is a 64-room hotel located beside a beautiful lake and only 45 minutes from Chicago and Midway International Airport. Among hotels in Merrillville, Indiana, we offer free amenities during every stay, including in-room WiFi, access to the indoor pool and fitness center and a free, hot breakfast with our signature waffles and oatmeal.

Business guests looking for hotels in Merrillville, Indiana take advantage of our location close to businesses such as US Steel, NiSource, BP and Methodist Hospital. With proximity to I-65 and 30, our hotel is close to shopping, Deep River Water Park, Star Plaza Theater and other things to do in Merrillville, IN. 

Guests can choose a room on the north side of the building to enjoy spectacular water views. They can relax on their clean and fresh Hampton bed® and browse the premium cable channels on your 32-inch flat-screen TV. 

  • Located 1 mile from the city center and Westfield Southlake Mall
  • 64 spacious guest rooms with accessible rooms available 
  • Welcoming, tranquil ambiance throughout the hotel
  • Easy access to Chicago
  • Indoor heated pool
  • 2015 TripAdvisor Certificate of Excellence Award winner