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Training Specialist

Posted January 13, 2021

Live! Casino & Hotel Philadelphia
Philadelphia, PA
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About This Job

Description

The Training and Organizational Development Specialist is responsible for providing educational support and learning opportunities by assisting with the preparation, presentation, facilitation, monitoring, evaluating and documenting of training activities for the organization. 

Responsibilities

Core Service Standards

  • CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.
  • SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
  • FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
  • FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
  • FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.

Specific Duties and Responsibilities

  • Facilitating new hire orientation and employee development training programs.
  • Offering specific training programs to help team members maintain or improve job skills.
  • Delivering group and individual instruction and training.
  • Presenting information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures.
  • Formulating training outlines and determining instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops.
  • Organizing and developing, or obtaining, training procedure manuals and guides and course materials such as handouts and visual materials.
  • Providing administrative functions necessary to deliver and document training programs.
  • Evaluating effectiveness of training and development programs, and utilizing relevant evaluation data to revise or recommend changes instructional objectives and methods.
  • Arranging communications about new courses, development programs and training events.
  • Organizing training updates and changes when needed.
  • Maintaining team member training records.
  • Tracking and reporting on compliance training requirements.
  • Establishing and maintaining relationships with external training vendors.
  • Participating in the recruitment of volunteer trainers as appropriate.
  • Ad-hoc requests and other duties as assigned.

Requirements

Job Requirements

  • Organizational development experience is a plus
  • Teaching and facilitation skills
  • Excellent written and oral communication skills
  • Exceptional organizational, time management and problem-solving skills
  • Ability to work effectively with a wide range of constituencies in a diverse community
  • Attention to detail and follow-through
  • Self-motivated and assertive with a can-do attitude
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook.)

Educational Requirements

  • Bachelor’s degree in related field
  • At least one (1) year of training experience
  • Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements

  • Demonstrate an ability to perform assigned duties under frequent time pressures. The Casino is 24/7 and a high energy environment.
  • Required to stand, sit, walk, and climb for a period of time on a daily basis.
  • Occasionally lift and/or move up to 25 pounds.

Working Conditions

  • 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees
  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  • You will work in an environment where smoking is allowed.

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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About this Employer

Live! Casino & Hotel Philadelphia

900 Packer Avenue
Philadelphia, PA 19148

Live! Casino & Hotel Philadelphia will be a $700 million world-class hotel, gaming, dining and entertainment destination featuring 2,200 slot machines and 150+ live action table games, an upscale 200+ room hotel, a new 2,700-space parking garage, locally and nationally-recognized restaurants and live entertainment venues.

The project will be conveniently located in the heart of the Stadium District in South Philadelphia, PA, immediately proximate to Xfinity Live!, The Cordish Companies’ premier dining & entertainment district. The project will create the first comprehensive gaming, resort, entertainment and sports destination in the United States, making it a true regional destination.

Pending Pennsylvania Gaming Control Board final approval.