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Front Desk Agent

Posted October 10, 2020

SpringHill Suites Pittsburgh Bakery Square
Pittsburgh, PA
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About This Job

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.

Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards

Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries

Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy

Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

Receive, input, retrieve and relay messages to guests

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

SpringHill Suites Pittsburgh Bakery Square

134 Bakery Square Boulevard
Pittsburgh, PA 15206

(412) 362-8600

110 Room All Suite

www.marriott.com

Our Hotel

Our SpringHill Suites Pittsburgh Bakery Square is just minutes to Carnegie Mellon University, University of Pittsburgh, Pittsburgh Zoo & PPG Aquarium, and RIDC Park. Guests will enjoy our all-suite accommodations, indoor garage parking, complimentary brand new breakfast options featuring hot and healthy selections and free Wi-Fi. We invite our guests to maintain their healthy lifestyle while on the road with complimentary unlimited access to adjacent LA Fitness. While staying at SpringHill Suites Pittsburgh Bakery Square shop at Anthropologie, guests can grab lunch at Social, Asiatique Thai Bistro or Jimmy John's and catch up with friends at Coffee Tree Roasters, all located in the Bakery Square complex. Among Pittsburgh hotels, the SpringHill Suites by Marriott Pittsburgh Bakery Square hotel stands above the rest with both superior service and accommodations.