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Security Officer

Posted November 18, 2020

The Lodge at Santa Fe
Santa Fe, NM
NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans

About This Job

Position Purpose:  The Security Officer will under the direction of the Regional Director of Security maintains the quality and safety of the property. The Security Officer is an essential support to Heritage Hotels & Resorts in creating unforgettable, safe, experiences for guests and employees.

Supervisory Responsibilities:  None

Essential Duties and Functions/Responsibilities/Tasks:

  • Work under direction of the Regional Director of Security.
  • Maintain high level of positive and professional approach with coworkers, and guests.
  • Communicate regularly with leadership (Regional Director and General Manager) regarding security job assignments and required time-frame for proper workflow on property.
  • Follow all safety, sanitation, and health regulations policies.
  • Reduce the opportunity for the commission of crimes through the use of thorough, preventive patrol and high visibility of security throughout the premises on a timely schedule.
  • Watch for unusual, illegal or dangerous activities occurring on the premises.
  • Resourcefully solve any issues that arise and seize control of any problematic situation.
  • Address all complaints from guests / debriefs with team members in person whenever possible.
  • Promote and preserve the peace on premises to assure a comfortable and non-threatening environment for guests and employees.
  • Aid, or seek aid for, individuals who are in danger of physical harm, or in need of medical attention.
  • Respond to emergencies as prescribed in Emergencies Service Procedures.
  • Patrol all areas of the property and assist guests with room access, valet, bell services and housekeeping if required during the shift.
  • Input all written reports and activity summaries of all incidents answered during shift while adhering to company guidelines on confidentiality.
  • Help assure compliance with liquor laws.
  • Assist in developing and presenting security related programs.
  • Willingness to be cross trained to assist at any of sister properties.
  • Other duties as assigned consistent with the functions of this position as needed at any of the properties.


  • Strong knowledge of security software and MS Office preferred.
  • Excellent verbal and written communication and ability to multitask.
  • Ability and willingness to work flexible hours including weekends, holidays and late nights.
  • Ability to work on your feet for eight hours or more.
  • Must be able to lift/push/reach for/carry 30+ pounds frequently.
  • Minimum of 2 year or equivalent combination of education and experience; security management ideal, hospitality experience preferred.
  • High school diploma or equivalent experience/training.
  • CPR Certification & Driver’s License Required, Alcohol Servers License preferred.

Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer and does E-Verify. 

compensation: Starts at $14.00 an hour


About this Employer

The Lodge at Santa Fe

750 North St. Francis Drive
Santa Fe, NM 87501

(505) 992-5800

125 Room Hotel

The Lodge at Santa Fe

The Lodge at Santa Fe offers impeccable Southwestern accommodations with great amenities and friendly, professional service. Perched on a hilltop overlooking downtown Santa Fe, with views of the Sangre de Cristo Mountains, the Lodge at Santa Fe is a New Mexico hotel with a warm and relaxed atmosphere. Enjoy convenient amenities, such as complimentary shuttle service to historic Santa Fe Plaza that is only five minutes away and an outdoor pool and hot tub.

Southwest Inspired Santa Fe Hotel Rooms & Suites - Discover warm and unique havens when you stay in a guest room or suite at the Lodge at Santa Fe. All rooms are furnished with custom Southwest-inspired décor and deluxe touches. Some guest rooms are equipped with fireplaces and balconies. Our entire property is nonsmoking and we also have pet friendly accommodations.

Meetings & Events

With more than 9,000 square feet of interior meeting rooms and outdoor event space, you'll find flexible floor plans to host your Santa Fe meeting, corporate retreat, wedding, trade show or special event. All of our facilities are warm and inviting, and the décor takes inspiration from our surrounding Southwest heritage.

Some of New Mexico's best weddings happen at the Lodge at Santa Fe. Our on-site Southwestern wedding chapel seats 40 guests inside or can accommodate up to 300 in the perennial courtyard with ever-green grass outside.