Description

The Surveillance Supervisor supervises Surveillance Team Members as well as observing and protecting casino assets via CCTV.

Responsibilities

Core Service Standards

• CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.
• SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
• FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
• FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
• FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.

Specific Responsibilities and Duties

• Observe all activities of guest and team members on the casino floor, cage, change booths, and count rooms via the closed circuit television system for criminal activities and/or violation of the state lottery and gaming commission regulations as well as company policies and procedures.
• Observe areas of the casino, atrium, and parking areas for safety hazards to ensure the safety and security of all guest and employees.
• Operate monitor room equipment.
• Complete proper reports and documentation as needed.
• Supervises department team members on procedures for protecting casino assets and internal controls to ensure the safety and security of the team members and guests.
• Assist in scheduling and training of staff.
• Thorough working knowledge of all Table Games.
• Thorough working knowledge of all gaming and non-gaming departments.
• Report all violations and suspicious activity to management.
• Review surveillance department actions, personnel and processes with Surveillance Management.
• Meet with departmental management and leaders as necessary.
• Other duties as assigned.

Requirements

Job Requirements

• Knowledge of computers and CCTV equipment.
• Must be able to read/write in the English language.
• Excellent customer service skills.

Educational Requirements

• A high school diploma or GED equivalent is preferred.
• Minimum of four (4) years work experience in casino surveillance with at least two (2) years as a Supervisor or above.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements

• Must be able to sit for long periods of time.
• Must be able to work in a confined space with low lighting.
• Must be able to lift and/or carry up to 30lbs.
• Must have excellent vision and hearing.
• Must be able to grasp, handle, and reach with hands and fingers.
• Stand and walk 30% of the time.

Working Conditions

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 2000 employees.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.