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Security Officer

Posted November 23, 2020

Hotel Encanto de Las Cruces
Las Cruces, NM
NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans

About This Job

Position Purpose:  The Security Officer will under the direction of the Regional Director of Security maintains the quality and safety of the property. The Security Officer is an essential support to Heritage Hotels & Resorts in creating unforgettable, safe, experiences for guests and employees.

Supervisory Responsibilities:  None

Essential Duties and Functions/Responsibilities/Tasks:

  • Work under direction of the Regional Director of Security.
  • Maintain high level of positive and professional approach with coworkers, and guests.
  • Communicate regularly with leadership (Regional Director and General Manager) regarding security job assignments and required time-frame for proper workflow on property.
  • Follow all safety, sanitation, and health regulations policies.
  • Reduce the opportunity for the commission of crimes through the use of thorough, preventive patrol and high visibility of security throughout the premises on a timely schedule.
  • Watch for unusual, illegal or dangerous activities occurring on the premises.
  • Resourcefully solve any issues that arise and seize control of any problematic situation.
  • Address all complaints from guests / debriefs with team members in person whenever possible.
  • Promote and preserve the peace on premises to assure a comfortable and non-threatening environment for guests and employees.
  • Aid, or seek aid for, individuals who are in danger of physical harm, or in need of medical attention.
  • Respond to emergencies as prescribed in Emergencies Service Procedures.
  • Patrol all areas of the property and assist guests with room access, valet, bell services and housekeeping if required during the shift.
  • Input all written reports and activity summaries of all incidents answered during shift while adhering to company guidelines on confidentiality.
  • Help assure compliance with liquor laws.
  • Assist in developing and presenting security related programs.
  • Willingness to be cross trained to assist at any of sister properties.
  • Other duties as assigned consistent with the functions of this position as needed at any of the properties.


  • Strong knowledge of security software and MS Office preferred.
  • Excellent verbal and written communication and ability to multitask.
  • Ability and willingness to work flexible hours including weekends, holidays and late nights.
  • Ability to work on your feet for eight hours or more.
  • Must be able to lift/push/reach for/carry 30+ pounds frequently.
  • Minimum of 2 year or equivalent combination of education and experience; security management ideal, hospitality experience preferred.
  • High school diploma or equivalent experience/training.
  • CPR Certification & Driver’s License Required, Alcohol Servers License preferred.

Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer and does E-Verify. 

compensation: Starts at $11.50 an hour


About this Employer

Hotel Encanto de Las Cruces

705 South Telshor Blvd.
Las Cruces, NM 88011

(575) 522-4300

203 Room Hotel

Southern New Mexico's Premier Resort Hotel

Hotel Encanto de Las Cruces is a unique New Mexico hotel with an ambiance reflective of Spanish and Mexican Colonial history and tradition. Our downtown Las Cruces hotel is conveniently located near a variety of Las Cruces attractions and businesses, and offers luxurious accommodations and amenities including on-site restaurant and bars, an outdoor swimming pool and more than 35,000 square feet of indoor and outdoor meeting and event space. 

Visitors searching for hotels in Las Cruces will enjoy Hotel Encanto because the luxury property is within minutes from major business areas such as New Mexico State University, Mesilla Valley Mall, La Mesilla Historic District, Mountain View Regional Medical Center and Memorial Medical Center. Our hotel in Las Cruces allows visitors to explore a wide variety of Las Cruces attractions and nearby things to do like hiking the Organ Mountains or playing on the sand dunes at White Sands National Monument.

Las Cruces Weddings, Meetings, and Event Space

Hotel Encanto in downtown Las Cruces offers extensive resort-style event space tailored to a wide range of meetings, social and corporate events. Our Southern New Mexico hotel also boasts the most luxurious wedding venues in Las Cruces, NM. We provide an experienced professional team on hand to make your day flawless and amazing. With 10,000 square feet of interior meeting rooms and 25,000 square feet of outdoor event space surrounded by gorgeous gardens, we have the perfect space for your meeting or special event.

  • San Andreas Ballroom
  • San Rafael Ballroom
  • Breakout Rooms
  • Board Room
  • Jardín Sagrado Event Garden
  • Events Lawn by Pool
  • Upper Terrace Gardens