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Casino Server

Posted February 9, 2021

Oaklawn Racing Casino Resort
Hot Springs National Park, AR

About This Job


Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.

Responsible for providing knowledgeable, prompt, friendly, and courteous service of food and beverages to our dining guests ensuring to exceed expectations


ESSENTIAL DUTIES AND RESPONSIBILITIES:• Provides fast, friendly, professional and responsive guest service to the restaurant guests, bussers and restaurant host/hostess.• Maintains current and accurate information regarding menu (i.e., pronunciation, preparation techniques, seasonings, ingredients and plate presentation). Suggests items to guests based on expressed guest preference. Up-sells appetizers, beverages, desserts in accordance with restaurant service standards.• Adherence to schedule and attendance at all service staffs meeting.• Working knowledge of computer especially POS system: Be able to use POS system to enter food and beverage orders into the system to ensure accurate preparation of product. When necessary be able to manually itemizes, totals, and presents check for payment to correct guests.• Follow all cash handling and gaming guidelines.• To ensure proper set up and maintenance of service station, tables, and common areas thought-out all dining rooms.• To ensure that all silverware, glassware, flatware are polished, stocked, and set to service standards.• To ensure sufficient set ups for service station, including silverware, china, sugar creamers iced tea, coffee according to business levels.• To be knowledgeable in all liquor and wine service along with all state laws pertaining to sale and service of liquor and alcoholic beverages.• Deliver prepared food to the appropriate guest within designated time standards of completed production of order.• Monitor and resolves service issues for entire outlet according to service standards.• Assists bus help, as necessary, in bussing, cleaning and setting tables.• Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.• Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines), as scheduled, or required.• Operates and maintains equipment as required in accordance with established guidelines and safety procedures.• Recognizes Diamond & Emerald players and ensures they receive the appropriate service.• Knows and promotes current casino events and programs and can give guests directions to all casino areas.• Have a full working knowledge of the menu, special, beverage and wine lists.• Follows the correct sequence of service at all times.• Clears, cleans, resets, and maintains station during shift.• Assists other servers in giving the best possible service• Handles guests receipts according to internal policy.• Remains up-to-date on casino events and hours of operation for all F&B outlets.• Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times.• Cooperates and communicates with all fellow team members, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.• Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests• Performs all other related and compatible duties as assigned.KNOWLEDGE, SKILLS AND ABILITIES:• Knowledge of alcoholic beverages, liquors, wines, beers and spirits• Ability to "upsell" and recommend products• Ability to perform basic math and make change• Ability to handle many guests in varied areas attention to timely and accurate delivery of product• Ability to lead by example and act as a positive role model• Ability to maintain a calm, professional and friendly demeanor in all situations• Ability to handle and defuse hostile, intoxicated or upset individuals professionally and calmly• Knowledge of and adherence to safe service standards• Read, write, speak and understand in English; additional language knowledge is great to have• Regular attendance and punctuality as scheduled is required• Strict confidentiality• Follow written and verbal instructions.• Establish and maintain positive relationships with managerial staff, co-workers, guests, and the general public• Ability to maintain compliance with attendance and appearance standardsEXPERIENCE REQUIREMENTS:• 2+ years dining server experience; fine dining preferred• Casino experience preferred• ServSafe certifiedWORK ENVIRONMENT AND PHYSICAL DEMANDS:•The environment is fast-paced and often crowded and noisy. Will be exposed to casino related environmental factors including, but not limited to, second hand smoke,varied light levels including flashing lights, excessive noise, adult language and constant exposure to general public.•Ability to work a schedule that includes nights, weekends and holidays•Ability to stand and walk for majority of shift and easily traverse assigned areas•Must be in good physical condition, position requires frequent physical labor including walking, standing, climbing, lifting, carrying, pushing, pulling, twisting, bending, stooping, reaching and ability to occasionally lift, pull, push 50lbs., with or without assistance•Repetitive lifting, carrying and balancing of service tray, up to 20 pounds using one hand.•Ability to use hands to finger, handle, or feel objects, tools, or controls, reach with hands and armsADDITIONAL NOTES:Must be able to obtain and maintain Arkansas State Licensing.Must be able to pass pre-employment drug screen and background check that may include fingerprinting, driver's and credit check.

It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.


About this Employer

Oaklawn Racing Casino Resort

2705 Central Avenue
Hot Springs National Park, AR 71901


About Us

Located in Hot Springs National Park, Arkansas, Oaklawn has been one of the premiere Thoroughbred racetracks in the country since 1904, best known as home of the $1 million Arkansas Derby. Today, Oaklawn is Arkansas’ #1 tourist destination. The state-of-the art casino offers live craps, live blackjack, popular slot games, live music, and the award-winning Silks Bar & Grill. Oaklawn began a multi-phased expansion in May 2019.


If you’re interested in working in a fun industry with fun people, Oaklawn Racing Casino Resort is the place to be. Oaklawn is much more than just a job. It’s an opportunity to be a part of the Oaklawn family as you build a rewarding, long-term career. Oaklawn is an exciting workplace where you’ll enjoy generous benefits and an opportunity for advancement. We have a variety of racing and gaming openings for you to explore, so if you’re ready for success apply today!

Applicants must be 21 years old.