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Guest Service Representative

Posted November 11, 2020

Courtyard Gulfport Beachfront
Gulfport, MS
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Understands the key points to communicate for a Graduate Arrival experience
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

Courtyard Gulfport Beachfront

1600 East Beach Blvd.
Gulfport, MS 39501

(228) 864-4310

148 Room Hotel

www.marriott.com

Our Hotel

Unwind at the Courtyard Gulfport Beachfront Hotel; whether away for work or play, feel the comforts of home with complimentary wireless internet, recreational amenities and an on-site restaurant. Easy access to Downtown Gulfport, Naval Construction Battalion Center, the Port of Gulfport, Mississippi Coast Coliseum and Convention Center , MGM Baseball Stadium, and Keesler Air Force Base. Relax following an action-packed day of meetings or site seeing. Get rejuvenated in our large salt water swimming pool, challenge your co-workers to game of corn hole or stay fit in our fully equipped fitness center. In the evening, watch the sunset over the Gulf of Mexico while enjoying dinner or refreshing cocktail in our Bistro restaurant. Our hotel's accommodations offer one of the largest meeting facilities on the coast, where we take care of the details so you can keep up with your busy lifestyle.