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Assistant General Manager

Posted September 4, 2020

Hilton Garden Inn Denison/Sherman/At Texoma Event Center
Denison, TX
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InterCoastal Hotels is seeking an experienced, talented, driven leader to fill the critical role of Assistant General Manager.

About This Job

The Assistant General Manager is involved in all facets of property management, including sales and revenue, operations, budget and personnel. The AGM is responsible for leading, supervising and managing the Front Desk department, Night Audit, accounting, and reservations. He/ she is responsible for providing and ensuring attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing suite revenue and occupancy. He/she is also responsible for reservation and inquiry calls, accounts payable and accounts receivable. He/she is expected to develop and promote superior service skills in dealing with clients, guests, and co-workers. Additional duties may include working with food & beverage, housekeeping and maintenance when applicable. The AGM tends to all facets of the hotel in the absence of the General Manager.

Our guests select Hilton Garden Inn because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences.

Qualifications

  • At least 3-5 years of progressive experience in a hotel or related field.
  • Bachelor degree preferred with an emphasis in Hotel Management, Hospitality Management and/or related fields.
  • Supervisory experience required.
  • Must be proficient in computer business software applications such as Word and Excel.
  • Must have a valid driver’s license.
  • Must be fluent in English.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must have the ability to assimilate complex information and data from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
  • Must maintain composure and objectivity in stressful, high pressure situations.
  • Must have effective organizational skills and be able to convey information and ideas clearly.
  • Must be capable of self-supervision and have the ability to manage multiple tasks and personnel.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
  • Maintain and convey a positive and respectful demeanor to employees and guests.

Responsibilities

  • Represent the hotel in a professional, knowledgeable and eloquent manner.
  • Maintain an impeccably clean, safe and inviting atmosphere inside and out.
  • Ensure that all interactions with guests, managers and other employees are always friendly, attentive, courteous and efficient.
  • Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
  • Maintain a professional working relationship and promote open lines of communication and teamwork with all employees and department heads.
  • Lead by example.
  • Assist in the preparation and monitoring of budge items for the hotel.
  • Develop a full understanding of all hotel departments and operations including sales, reservations, and food & beverage.
  • Assure that the property remains at highest standards of maintenance and cleanliness.
  • Supervise the Night Audit function and monitor the reports for accuracy.
  • Supervise all food and beverage operations, including overseeing ordering, monitoring food costs, maintaining Brand standards, and conducting food and beverage meetings (as applicable).
  • Achieve Brand specific guest satisfaction scores and respond to guest concerns as appropriate.
  • Monitor, maintain, and establish all direct bill accounts.
  • Promote the sales culture at the hotel.
  • Tour the housekeeping and maintenance departments regularly and make any necessary scheduling or personnel adjustments as necessary.
  • Inspect rooms regularly.  Accompany the Executive Housekeeper and Chief Engineer as necessary on these rounds.
  • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
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About this Employer

Hilton Garden Inn Denison/Sherman/At Texoma Event Center

5015 South US 75
Denison, TX 75020

(903) 463-3331

130 Room Hotel

www.hilton.com

Managed By

At A Glance

The Hilton Garden Inn Denison/Sherman/At Texoma Event Center is the premier luxury hotel destination in Denison, TX. Located off US 75 North, in the Denison/Sherman corridor, the hotel is minutes from pristine Lake Texoma, and is adjacent to the Texoma Medical Center, offering a comprehensive range of world-class medical procedures. We are only minutes from Downtown Denison, home to an eclectic mix of businesses, retail and dining opportunities, and a vibrant cultural and arts scene.

Our Texoma Event Center offers 20,000 sq. ft. of flexible meeting space, including the largest ballroom in the region. Contemporary A/V technology, creative onsite catering and our dedicated event staff will ensure the success of every meeting, exhibition or wedding. Guests can unwind in a comfortable guest room or suite at this hotel in Denison, TX. Visitors can savor a delicious dinner or relax with a signature cocktail in the Garden Grille & Bar. They can work out in the complimentary fitness center, refresh in the sparkling outdoor pool, or take advantage of good weather on the sun deck.

  • Texoma Event Center offering 20,000 sq. ft. of versatile meeting, event and exhibit space
  • Largest ballroom in the region, seating up to 1000 guests
  • Adjacent to Texoma Medical Center
  • Outstanding event planning and culinary team
  • Complimentary fitness center, outdoor swimming pool and onsite dining