Posted October 8, 2020Wild Dunes Resort
Summary: The Houseperson is responsible for responding to the needs of housekeepers, management, front desk, dispatch and guest service calls.
This position will come with a $500 sign on Bonus! $250 will be paid at hire and the remaining $250 will be paid at the successful completion of 90 days!
The House Attendant shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!
Essential job Functions:
Deliver linens and other supplies to room attendants and stock closets on assigned floors.
Maintains complete and effective ongoing stocking of all linen closets with the exception of linens and terries unless otherwise assigned
Keeps van/houseman vehicles stocked and orderly at all times
Report any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken windowpanes, missing nuts or screws, etc.).
Responsible for delivery of requested guest items
Receives and stores incoming freight accurately and promptly
Maintain cleanliness and organization of floor closets and vending areas.
Clean other designated areas such as fixtures, vending areas, and storage areas for assigned floors.
Provides prompt response to all service calls, including any applicable guest, front desk or housekeeping request as needed
Maintains effective organization, layout, cleanliness, security, upkeep and maintenance of all storage closets and facilities
Follows through on lost and found procedures. No articles shall be removed from occupied spaces. Absolute respect for guest property should always be exercised.
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
Keeps accurate and legible records of all services
Provides accurate key control and effective security for all keys, buildings and vehicles
Helps maintain a clean and safe working environment in the housekeeping department
Communicates all pertinent information to the housekeeping team
Able to utilize the radio system as well as the HotSOS application to accept requests inputted by all departments at the hotel.
Maintains an up to date working knowledge of all resort amenities as well as any special events
Up sells other resort services and amenities to guests
Colleague is held accountable for all duties of this job, other duties as assigned and standards outlined in the Wild Dunes Resort handbook.
Experience & Education:
High school diploma or equivalent preferred
Prior hospitality or houseperson experience preferred
One year of customer service experience preferred
Must be able to work in a fast paced environment and work well under pressure
Ability to resolve problems/conflicts and interact well with guests and colleagues
Ability to work a flexible schedule that may include evenings, weekends and holidays
Colleagues who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.
Must be able to work in a variety of weather conditions (rain, wind, snow, heat)
Must be able to walk, climb into and out of and operate a vehicle frequently, with occasional stair climbing
Must be able to repetitively lift, push, pull & carry up to 15 lbs, frequently up to 25 lbs and occasionally up to 75 lbs.
Must be able to twist, bend and squat frequently; kneel or crawl occasionally; infrequently climb a ladder
Must be able to perform repetitive hand & arm movements, pushing and pulling and simple grasping frequently; squeezing, overhead reaching & fine manipulation occasionally
Wild Dunes is an Affirmative Action / Equal Opportunity Employer and offers equal employment opportunity to all, based upon individual merit and does not discriminate on the basis of race, color, religion, national origin, sex, gender, age, disability status, protected veteran status or any other protected class or category.
This is Wild Dunes Resort on Isle of Palms, South Carolina, a place you can make all your own. Whether it's choosing from a variety of accommodations including the Four Diamond rated Boardwalk Inn, The Village, family-friendly vacation rentals, condominiums and cottages, or deciding whether to fill your days with award-winning golf, tennis, a visit to historic downtown Charleston or one of dozens of other activities, here you'll find yourself in a better place.
At Wild Dunes Resort, we know that no two trips and travelers are exactly alike. So we thought it made sense to offer accommodations that work for every type of visit. Here, you can select from rooms and suites in the AAA Four Diamond Boardwalk Inn (including ADA accessible rooms), Village at Wild Dunes, private condos or even beach house rentals. Choose attentive full-service or undisturbed independence. Choose pool-side, beachside, court-side, or course-side. Tell us your vacation home rental style and we will accommodate you during your stay near Charleston, SC.