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VIP Lounge Host

Posted November 7, 2020

Monarch Casino Resort Spa
Black Hawk, CO
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About This Job

Description

As a VIP lounge receptionist you will provide above and beyond the best experience to our guests with an elegant style, finesse, and a charming demeanor. VIP receptionists must maintain general menu knowledge and a basic understanding of wine and spirits. Provide support for VIP lounge bartenders/ servers, while maintaining proper health standards and a safe work environment.

Responsibilities

  • Greet and communicate with all guests in a friendly and courteous manner
  • Ensure prompt, expedient and courteous service to all guests at all times.
  • Smile and show genuine interest in the guests’ needs or questions and always attempt to accommodate any reasonable requests
  • Circulates through the assigned lounge area on a continuous basis to provide superior guest service.
  • Ability to maintain a clean properly stocked and organized bar, lounge and side station including but not limited to all glassware, garnishes, ice, condiments and dry goods.
  • Maintain a clean and safe work environment, free of dirty glassware, ashtrays, beer bottles, and dispose of other trash.
  • Must verify par levels for all products and equipment needs within the designated work area at the beginning of every shift.
  • Bring shortages and/or needs to the attention of a manager on duty ability to communicate effectively with guests, team members and management in both written and verbal form.
  • Adhere to, enforce and practice all alcoholic beverage laws, policies, and regulations.
  • Contact the Beverage Manager/Supervisor on duty for any guest related issues, if unable to assist in finding an agreeable solution to the defined issue.
  • Abide by the established standards for health, safety and continual side work duties.

Requirements

Qualifications

  • Must be 21 years of age
  • Previous restaurant/ server experience required.
  • Must be able to obtain and maintain a Colorado Support Gaming License. Must be able to work nights, weekends and holidays as needed.
  • Ability to stand/walk for duration of shift.
  • Must have basic math skills
  • Must maintain accurate and proper comp and cash handling procedures in accordance with department policies. Must be able to lift and maneuver heavy items (i.e. cases of alcohol)

Additional Information

Applicants must already be authorized to work in the US and must be able to obtain and maintain a casino license in the state of Colorado.

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About this Employer

Monarch Casino Resort Spa

488 Main Street
Black Hawk, CO 80422

(303) 582-1000

About Us

Monarch Casino Black Hawk features hot, new Exclusive Premiere slots, exciting tables games, a sensational nightly Whole Maine Lobster, Crab and USDA Prime Rib buffet and Black Hawk’s friendliest team. With over 600 slots, video poker and action-packed table games, Monarch Casino Black Hawk offers great gaming, great benefits and great rewards. We have two floors of great gaming action!

Monarch Casino Black Hawk is conveniently located 45 minutes west of Denver in the historical mining town of Black Hawk. It is the first casino you see when you arrive from Denver on Highway 119. Valet and covered self-parking are available for your convenience. Monarch Casino – bet on fun!

Monarch Casino is a Monarch Casino & Resort, Inc. property. Visit us at Atlantis Casino Resort Spa in Reno, NV for more exciting gaming and resort options.

Careers

Monarch Casino Resort Spa Black Hawk is an exciting place to work. We bring together positive career minded team members who create memorable experiences for our guests. We work hard, we work fast, and we lock arms and sprint together as one to be the best at what we do.

If you have an unwavering passion for service, are hungry for growth, and are always aiming to be better, consider building your career with Monarch Casino Resort Spa Black Hawk. Join our team and build a career that you can be proud of.